💡 Feature Requests

As a Salesmsg user, I'd like to be able to route inbound chat widget conversations to specific members on my account based on the answers that the contact provides to certain questions before sending in their chat widget form submission.

It would be nice to actually have its own calendar, during conversations to not have to click into another site/tab, but also to make sure the reminder text messages and phone calls for scheduled appointments come from the same number I intially contacted them with

As a Salesmsg user using the web chat widget, I want the inbound phone number / the "text us" number to change depending on what webpage of my website a visitor is on, so that I can route inbound SMS messages from the web chat widget to specific inboxes by webpage

As a Salesmsg Chat bot user, I would like the chatbot to appear on some pages, but not all pages of my website so that my active customers can use it exclusively.

As a Salesmsg user, I'd like to have the option to add the custom chat widget to one of my site's pages directly, in an expanded state. As opposed to only having the widget be accessible by first clicking the icon and being collapsed by default.

As a Salesmsg user, I would like the ability to be able to categorize the incoming texts from the Chat Widget as categories like Lead, Support, or Feedback.

As a Salesmsg org with multiple numbers and sites, we would like the ability to assign more than one chat widget for our organization and to have the ability to have multiple chat widgets linked to different inboxes.

The font for the welcome message is very small. Either make it a couple font sizes bigger, or give us the ability to select different font sizes.

Right now it can only be in the lower right or lower left corner. Why not have the option to have it be a pop up first after someone has been on a page for more than 5 seconds (and then when it is closed by the user it goes down to the lower right or left corner). Why not give the ability to place it on the side of the left or right side of the screen - say half way down the page?

Have an option to have the text chat widget wiggle a little when someone lands on a page to draw attention to it.