Add a permission where only certain members or roles can "Close" conversations. Terrible to not be able to do that in a shared inbox. | Voters

Add a permission where only certain members or roles can "Close" conversations. Terrible to not be able to do that in a shared inbox.

Bronze Cattle

Add a permission where only certain members or roles can "Close" conversations. Terrible to not be able to do that in a shared inbox.

Chris Brisson

Thanks for posting this, Bronze Cattle — totally hear you on how frustrating that is in a shared inbox. Appreciate the feedback here; we’re going to take a look at adding a permission/role setting so only certain members can “Close” conversations, and we’ll follow up once we have more info.