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Follow up on the latest improvements and updates.
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Get a comprehensive breakdown of your credit usage with Salesmsg analytics to make the most of your resources and budget.
Visualize Total Credits
Get a clear display of all your credits used across multiple sources, so you can understand your overall credit consumption. That includes all your credits for texts, calls, AI textbots, transcripts and more.
Analyze Message and Call Logs
Analyze message and call logs to gain insights into your communication history. Track, review, and optimize message and call usage for improved outreach and efficient resource management.
Track Textbot Usage
Track your textbot usage to monitor your performance and optimize your automated messaging. Get detailed insights into interactions, efficiency, and resource consumption for better decision-making.
Examine Transcript Logs
Examine your transcript logs to gain insights into your communication history and CRM activities. Track interactions and analyze data for better decision-making and improved performance.
Use Export and Chart Tools
Easily download detailed credit usage data for your account. Track changes over time with updated charts, so you can plan and optimize future credit usage more effectively.
Explore Salesmsg’s latest features: customize your sidebar, manage scheduled messages in one thread, streamline call management, merge profiles easily, and boost HubSpot actions.
Customize Your Right Sidebar
Personalize your right sidebar to match your needs. Arrange all the sections to keep your key information at the top. With drag-and-drop ease, your most important data is always where you like it.
Manage Scheduled Messages in One Thread
Create scheduled messages in the same conversation thread. Manage, edit, or reschedule without switching screens for smoother conversation tracking.
Simplify Profile Merging
Simplify profile merging with easy-to-follow directions and updated field descriptions. Enter your login credentials to ensure accuracy and then follow the steps to complete merges effortlessly.
Automatically Redirect Calls to Voicemail
Automatically redirect calls dropped after 30 minutes to voicemail. Easily track all received and missed calls with precise timelines, so you can quickly identify which calls need follow-up.
Track & Record Calls
Capture recordings for forwarded calls and easily view call sources in your call history. Distinguish between manual calls, auto-dialed calls, and voicemails for quick insights.
Seamlessly track every conversation across multiple inboxes to keep your communication aligned with your entire team.
View All Conversations in One Place
See every text message, note, and activity for the contact in one place with Unified Conversation History. View communications across inboxes and track past interactions effortlessly.
Manage Organization-Wide Inbox Visibility
Activate a global toggle in Organization Settings to display conversation history from all inboxes, allowing defined default visibility.
Set Inbox-Level Visibility Preferences
Adjust inbox settings on the Inbox Settings page. Use org settings for all users to see history or individual settings for inbox members only.
Control Inbox Access by Team Roles
Control inbox conversation access by team roles. Manage permissions to enhance privacy while fostering team collaboration.
View Detailed History Without Ownership
Track message history, sender info, and more from Conversations and Contact pages, even without contact ownership.
Explore your new central hub for managing your files inside Salesmsg.
Seamless File Upload and Management
Upload files directly from your device or add from a URL. Drag-and-drop functionality makes it easy to add files.
Flexible Viewing Options: Grid and List Views
Switch between grid and list views to customize how you interact with your media files. Manage visible data in list view, such as file type, size, and upload date, so you can quickly find and organize files.
Advanced File Actions for Full Control
Take action with your media files. Rename them without changing the extension, delete unnecessary files, copy URLs, or even expand videos and images for a detailed preview.
Bulk Actions for Streamlined File Management
Save time with bulk actions, allowing you to manage multiple files at once. Delete or add multiple media files directly into conversations or broadcasts, making file handling more efficient than ever.
Efficient Search and Filter Options
Quickly find the files you need with a robust search feature. Filter by file type and name, and sort your media by upload date to ensure you can always access the right file at the right moment.
Check out the latest calling updates inside Salesmsg for October. That includes our just-released Power Dialer, on-demand calling transcriptions and much more.
Power Dialer
Power through your outbound calls with Salesmsg Power Dialer. Queue up contacts, automate dialing, and keep your momentum going by seamlessly managing, pausing, or skipping your calls.
On-demand Call Transcription
Easily enable call transcription to convert recorded calls and voicemails into text, helping you review, copy, and download conversations while improving productivity and record-keeping.
Unified Conversation History
Access past conversations with Unified Conversation History when contacts switch teams, ensuring smooth communication, maintaining Inbox privacy, and keeping your team aligned.
Auto-Select Closest Area Code for Smart Inbox Texts
The Auto-select feature ensures customers receive messages from a consistent number, while using local area code matching to build local presence and trust for your business in North America.
Message Delivery Status
Easily track your message status with labels like sent, delivered, or failed, giving you quick insights into each message's progress for better efficiency and communication management.
Inbound Calling in HubSpot
Now, inbound calls to your Salesmsg number can ring directly in HubSpot, ensuring your team never misses a call and streamlining communication and customer response times.
Easily move through your outbound calls with our Salesmsg Power Dialer. This new feature automatically queues up your outbound calls for fast, back-to-back dialing. Check this out now.
Discover the Power of the Power Dialer
Create a queue of back-to-back outbound calls to efficiently work through your contact list - without interruptions.
Unlock the Benefits of Power Dialer
Easily queue contacts, save time, and stay focused on connecting with leads while enjoying the flexibility to pause or continue calls as needed.
Launch Power Dialer from the Conversations Page
Quickly access and start a Power Dialer session from the Conversations page. This gives you full control over your outbound calling without leaving the chat.
Start Power Dialer from the Contacts Page
Streamline your calling process, by launching Power Dialer directly from your Contacts Page. Just select the contacts you wish to call and choose Power Dialer to start your new dialing session.
Pause, Skip, and Adjust Calls On-the-Go
Pause your Power Dialer session or skip contacts whenever needed, giving you complete flexibility during outbound calls.
Every quarter, Salesmsg introduces new texting features and updates just for HubSpot lovers like you. Read on to find out what’s new inside Salesmsg for our HubSpot integration (and our 2,000 HubSpot users).
HubSpot Lists in Salesmsg
Enhance SMS Broadcasting to your HubSpot contacts! Easily sync your HubSpot lists in Salesmsg, choose your audience, and send targeted texts effortlessly with our latest upgrade.
Contact Owner Synchronization Toggle
Take control of how contact ownership updates sync between Salesmsg and HubSpot - simply turn on the toggle in Salesmsg.
HubSpot Setting: Sync Timelines for Associated Objects
Easily manage your HubSpot message timelines from inside Salesmsg. Now, enable or disable our setting to sync timelines for associated objects.
Handle Deleted Contacts
Delete contacts in HubSpot and watch them automatically unlink from your Salesmsg account. With real-time syncing, you’ll maintain precise contact lists effortlessly.
Show Message Sent Source
Track the source of every text message sent through Salesmsg directly in HubSpot! Instantly see where each message originated, providing you with transparency.
Explore our newly redesigned Broadcasts page - smooth navigation, smarter actions, revamped broadcast creation and improved reporting to simplify your messaging campaigns.
Find Your Broadcasts in a Snap
Monitoring broadcasts is now simpler. The updated table view shows all campaigns at a glance, with easy sorting, filters, and key metrics. Expand recurring broadcasts for details.
Manage Your Broadcasts with One Click
Managing broadcasts is now faster and easier. Edit, duplicate, or delete broadcasts directly from the table view or report page based on their status. Quick updates, seamless control!
Create Broadcasts with Ease
Creating a broadcast is easy. Send SMS or Ringless Voicemails, use text, attach media, or record with text-to-speech. Choose inbox, filter contacts, and schedule or send immediately.
Track Your Results with Detailed Reports
Access detailed broadcast reports by clicking any broadcast in the table view. View metrics like deliveries, replies, and clicks, and manage data directly. Drafts and scheduled broadcasts lack reports.
Manage Your Broadcast Contacts in Bulk
Quickly manage contacts from the report page, easily add/remove tags, validate phone numbers, delete and enroll contacts in bulk or individually.
Explore the Latest Updates inside Salesmsg for September 2024: AI-Powered Conversation Summaries, Profile Merging for Multi Orgs, Compliance Updates for Canada, and More.
Saved Replies Update
Easily organize your saved replies! Manage saved replies with instant search, arrow key navigation, one-click additions, hover previews, pinned favorites, and customizable sorting for a seamless workflow.
AI-Powered Conversation Summaries
Need a summary of your texting conversations? Use our AI Texting Assistant. Create notes using call transcripts and messages. This makes it easy to reassign a conversation to another team member.
‘Needs Response’ Filter Actions
No more cluttered inboxes! Use our 'Mark as Responded' feature easily dismiss conversations without replying. Organize your inbox by marking these as read, or flagging those that need a response.
Merge Multi Orgs Profiles
Simplify account management by updating a child account’s owner email to your primary one. Safely transfer ownership and integrate it into your Multi Orgs list for seamless access.
Compliance Changes for Canada
Thanks to updated compliance, Canadian businesses can now text Canadian numbers without restrictions! Set your account to 'Canadian Business' to bypass 10DLC limits and avoid blockers, to ensure smooth texting within Canada.
new
improved
Integrations
5 Automated Texting Campaigns to Test for Your Business (with ActiveCampaign and Salesmsg)
Discover how our new Salesmsg recipes in ActiveCampaign can help you manage complex needs with easy-to-follow and implement workflows, making your calling, texting, and contact management faster and simpler.
Welcome Text Message for Blogs, Newsletters and Emails
New subscribers are joining your list. How are you welcoming them? With this simple recipe, you can instantly boost engagement by sending a welcome text to blog, newsletter and email subscribers.
Birthday Text Message to Reward Customers
Birthdays and anniversaries give you the perfect reason to reward your customers' loyalty. With this recipe, you can automatically connect with customers on special days by sending them a well-timed text.
Text Reminders for Sales Demos, Webinars and Appointments
Hosting sales demos, webinars, or other appointments to sell your services? With this recipe, you can send a well-timed text message reminder to encourage more potential customers to show up live.
Missed Call? Send Them a Text Message
Missed a call from a customer? Or failed to get a customer on the phone? Now you can send that a customer a text message to instantly follow-up. This simple recipe makes it easy to set this up.
Send Ringless Voicemail to New Subscribers
Welcome new subscribers with a ringless voicemail, with this automated campaign. This recipe ensures immediate communication and enhances engagement with your new subscribers.
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