Advanced Analytics, Export Conversations as PDF, Unified Code Snippet, Multiple Payment Methods & More!
How well are you using Salesmsg? With Advanced Analytics, you don’t have to guess. Designed from the ground up to give you all the key insights you need to get the most out of Salesmsg.
Export Conversations as PDF
Keep a permanent record of your important conversations in few clicks. In addition to text and CSV formats, you now have the ability to retain PDF copies of your Salesmsg conversations.
Multiple Payment Methods
To help you avoid payment issues, you now have access to three payment methods. These include Primary, Backup and Auto-Recharge payment methods.
Unified Code Snippet
With a single code snippet, you can now capture high quality leads with the Website Chat Widget, and measure the Impact of Salesmsg with Conversion Tracking.
The new Advanced Analytics feature is here!
Actionable insights at your fingertips to help you get the most out of Salesmsg.
Overall Key Metrics
Understand how well your team is using Salesmsg. View response time, messaging and calling metrics all in one place. For deeper insights, simply click on any metric for a detailed dashboard!
Each key area of the platform now has a dedicated dashboard. This includes Conversations, Messages, Calling, Performance, Contacts and Conversions.
Are you wondering how responsive your team is? The Performance dashboard will show you exactly that. View overall and individual performance metrics, and quickly identify improvement areas.
The visualizations in the new analytics dashboards are just awesome. You have total control over which metrics to display and can vary the time resolution from daily to annual with one click.
Drill Down Filters
No analytics feature is complete without the ability to drill down. Each dashboard comes with a set of filters that you can use to zero in on the most critical insights you are after
Email Analytics Report
To help you stay on top of your KPIs, we added the analytics email report. You can set the frequency of the report between daily, weekly and monthly based on your need.
With the new Advanced Conversation search, you can search by Contacts, Tags, Inboxes, Assigned Members and a Date Range!
With the latest updates to the conversation search feature, you can now find conversations based on Contacts, Tags, Inboxes, Assigned Members and a Date range.
You can combine multiple search criteria along with text keywords to craft granular search queries to zero in on the conversations you are most interested in.
One of the best things about the updated Search feature, is the ability to see multiple search results. You can view individual conversations and even select multiple conversations and run Bulk Actions.
Member Tagging, Keywords Improvements, ActiveCampaign Automations, Accessible Media Assets, Google Integration & More!
Collaborate effectively using Member Tagging. You can now bring the full force of your team to every customer conversation by simply typing the “@” to mention your team members in conversation notes.
To make the Keywords feature even better for you, we added validation rules for standard stop keywords used by carriers and improved the number selection dropdown to display the inbox name.
Access Media Everywhere
Prior to last month’s updates, the media library was only accessible in the main chat interface. Now you can access your assets everywhere including Triggers, Broadcasts, Keywords and Saved Replies.
ActiveCampaign Advanced Send SMS Action
Build flexible ActiveCampaign Automations with the advanced send SMS Salesmsg action that allows you to dynamically assign "Send from” numbers based on the contact.
Google Business Integration
For our customers who are on the Google Business suite, you can now integrate to your Google business account right from within Salesmsg to simplify the process of introducing Salesmsg to your team.
Export Conversations, Video Messaging, Keywords, HubSpot Lists, and More!
You can now export any Salesmsg conversation with one click. You can chose the format that works for you, and even include or exclude conversation notes as needed.
Record & Send Videos
Delight your customers with personalized video messages. You can now record & send video messages right from the Salesmsg chat interface.
With Text-to-Join Keywords you can capture high quality leads, build actionable lists and personalize your campaigns. To learn all about it, simply text
Import & Sync HubSpot Lists
Ever wondered if you can send a Salesmsg Broadcast to a HubSpot list of contacts. Now with the HubSpot Import & Sync feature you can do just that.
Toll-Free Number Verification
To help you stay compliant with the latest Toll Free numbers verification requirements and avoid carrier filtering, we added a feature to greatly simplify the verification process.
Text-to-Join Keywords, one of the most requested features, is finally here and it is awesome 🤩
Take advantage of Keywords today to:
📢 Capture more high quality leads
🎯 Build actionable lists & segments
💌 Personalize your campaigns to win
Create a Keyword in a Few Clicks
Creating a new Keyword is very simple. All you need is the Keyword name, the auto-replay message, the phone number attached to the Keyword and a tag for contacts that text in the Keyword.
One Number & Multiple Keywords
If you are a small business with not many phone numbers or if you have a cool number you wish to use for all your activities, the feature is flexible to allow using the same number for multiple Keywords.
One Keyword & Multiple Numbers
If you have multiple local numbers for different regions you operate in you can use a single Keyword with multiple numbers. Simply add the numbers you wish to use when you create a Keyword.
The Keywords dashboard helps you manage your Keywords with ease. From the dashboard view, you can search and filter your Keywords. You can also view the performance stats of each Keyword.
New to Salesmsg? Just text the Keyword
1-(888) 409-2298to get a detailed walkthrough of the platform 🙂
Last month we introduced a number of features and improvements to take the HubSpot integration to the next level 🔥
Multiple Workflow Types
Salesmsg Triggers and Actions are now available for all standard HubSpot workflow types. Create and send SMS/MMS texts right from your automation workflows to boost their effectiveness.
Advanced Send SMS Action
The Send SMS workflow action got a major update with the Advanced Send From option. You can now map Salesmsg Inbox IDs to HubSpot Contacts and the Send From number will be dynamically assigned.
HubSpot Lists in Salesmsg
All your HubSpot lists are now available for you in Salesmsg. With a few clicks, you can import and sync HubSpot lists into Salesmsg and run dedicated Broadcasts for your those HubSpot lists.
Create & Update Salesmsg Contacts Action
The brand new “Create or Update Contact" Salesmsg action gives you the ability to create or update Salesmsg contacts right from your Contact-based automation workflows.
Outbound Message Round-Robin Assignment
If you rely on HubSpot workflows to send mass messages, you no longer need to worry about unassigned conversations. Salesmsg’s Round-Robin Assignment feature now works for outbound messages.
Personalize and scale your outreach with Smart Inboxes.
A key feature of Smart Inboxes is the ability to add multiple numbers to the same inbox. You can now have a combination of local and toll free numbers based on your need.
With multiple numbers in a Smart Inbox, the Sticky Sender feature ensures that your customers will always receive messages from a recognizable number by fixing the number used for the first message.
Localmsg uses area code matching to help you achieve local presence and build trust with your customers. Leverage Smart Inboxes to cover all the areas your business operates in.
Boost your Broadcast and CRM workflows with the Scaler feature of Smart Inboxes. Scaler balances the load of your mass communication on all the your Smart Inbox numbers.
Inbox & Seat Separation
One of the biggest updates that came with Smart Inboxes is the separation of Inboxes & Seats. You can now easily add and drop team members and move users between inboxes without creating new ones.
To help you get organized and extend the power of Unified Inbox, we introduced Group Inbox which allows you to create unified views but for a subset of inboxes with similar intent.
Conversion Tracking, Media Library, Numbers Management, and More!
Understand exactly how using Salesmsg is driving the key outcomes you care about for your business. Understand how much revenue and conversions your Salesmsg broadcasts are generating for you.
The Media Library just got a major update to create a delightful experience. You can now select multiple media formats, review attachments before sending and view attachments in the timeline.
One of major updates from last month is the separation of the management of Numbers from Inboxes. You can now easily add new numbers and release existing ones that you no longer need.
More HubSpot Workflows
Last month we added Salesmsg actions & triggers to Ticket, Quote and Feedback Submission based workflows. Take your HubSpot workflows to the next level with SMS through Salesmsg.
HubSpot Workflow Number Property
The Salesmsg "Send SMS” action in HubSpot workflows just got a lot better with a flexible Phone Number Property. You can now use multiple HubSpot tokens and even type a specific number.
Get the most out of Salesmsg with awesome new & improved Actionable Analytics features.
Understand exactly how using Salesmsg is driving the key outcomes you care about for your business. Identify how much revenue your Salesmsg broadcasts are generating for you.
With Click Tracking you can track how many clicks the links you include in your broadcasts and triggers are generating. If you include more than one link, the number of clicks will be broken down by link.
Trigger & Broadcast Analytics
Optimize the performance of your Triggers & Broadcasts with detailed performance metrics such as Total Sent, Number of Replies and even number of Opt-outs.
Get a bird’s eye view on how effectively you are using Salesmsg including analytics on Messaging, Calling, Member & Inbox activity and Contacts.