Changelog
Follow up on the latest improvements and updates.
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New and Improved AI Agents 2.0 bring sharper control, easier enrollment, and smarter automation so every message feels personal and effortless at scale.
Automate Broadcast Replies with AI Agents
Let AI Agents handle replies to your bulk messages so every contact gets a quick and thoughtful response.
Manage Inbox Conversations with AI Agents
Activate AI Agents in your Inbox to help manage, reply, and route messages automatically.
Pause and Resume AI Conversations Anytime
Easily take over a conversation when needed and let AI Agents continue once you’re ready.
Gather Only the Details That Matter
Let your AI Agent collect only the info that truly matters for faster, more natural conversations.
Enroll Contacts into Any AI Agent Instantly
Enroll any contact into any active AI Agent with complete flexibility and control.
Smarter triggers, cleaner templates, and faster automation, Workflows 2.0 gives your team everything to launch, test, and scale seamless messaging.
Send Personalized Messages to Your Contacts
Turn one-time messages into always-on automations with the Send a Message Workflow Template.
Auto-Respond to Missed or Outbound Calls
Never miss a moment with the Auto-Responder Workflow Template, text back instantly when calls go unanswered.
Nurture Leads with Tag-Based Follow-Ups
Keep leads engaged automatically with the Nurture Follow-Up Workflow Template.
Automate Review Requests and Generation
Use the Reviews Workflow Template to automatically follow up with customers and capture feedback.
Seamlessly Convert Existing Workflows to Workflows 2.0
Upgrade your existing automations in seconds — with one-click conversion to the new experience.
From AI-powered assistance to streamlined calling and contact management, this month’s updates give your team sharper control.
Streamline Navigation with the Discover Menu
Discover key tools faster with streamlined navigation in the new discover menu.
Track Knowledge Base Uploads in Real Time
Stay informed with live updates as your custom documents sync, so you know exactly when they’re ready to use.
Pause and Resume AI Conversations Seamlessly
Step in for sensitive moments, then hand conversations back to AI Agents with full context.
Import Contacts with Owner Assignment
Assign owners during contact imports to save time and keep new contacts organized from the start.
Auto-Assign Contact Owners on First Interaction
Automatically set the first teammate who responds as the contact owner for clearer accountability.
From easier settings management to faster number setup, these updates give your team more control and flexibility.
Manage Your Organization’s Core Settings
Easily update and control all of your organization’s core settings with toggle buttons.
Map Email to SMS in Your General Settings
Seamlessly connect your team’s email workflows to SMS for smoother communication.
Purchase New Numbers and Assign Them to Inboxes
Instantly purchase new phone numbers and assign them directly to your inboxes.
Add New Text-Enabled Landlines
Transform your existing business landlines into SMS-ready numbers for customers.
Bulk Create New Inboxes with New Numbers
Quickly buy bulk phone numbers and assign them to multiple inboxes with one click.
Boost productivity with AI-powered engagement, actionable insights, and easier Power Dialer access—all inside HubSpot.
Engage Smarter with AI App Cards
Engage contacts faster with AI, campaigns, and Power Dialer tools—all inside a single HubSpot App Card.
Unlock Insights with Calling Cards
See actionable insights for every call. The new Calling Cards bring key calling details directly into your HubSpot account.
Automate Enrollment into Campaigns
Automatically enroll contacts into campaigns with a new HubSpot workflow action.
Add Contacts Instantly to Power Dialer
Fill your Power Dialer queue instantly by adding contacts directly from HubSpot.
Enhance Workflows with Clicks & Resync
Track clicks and keep workflows updated with new Workflow Statistics enhancements.
Give your AI Agents the most accurate, up-to-date information to deliver better responses.
Add URLs to Your AI Knowledge Base
Insert live website URLs into your Knowledge Base for smarter AI agent responses.
Drop Custom Text into Your AI Knowledge Base
Add your own text and messages directly into your AI Knowledge Base to instantly train your AI agents.
Customize Access to Specific Documents
Control which specific Knowledge Base documents your AI Agents can see to customize their specific information.
Preview Files After Adding Them
Easily preview documents after uploading them, so your AI agents are always trained with the right sources.
Upload More Files with Increased File Limits
Upload more files than ever to your AI Knowledge Base to give your AI Agents a more comprehensive library.
From blocking unwanted calls to tracking workflow clicks, this month’s updates give you smarter controls, faster setup, and clearer data.
Affiliate Commissions for Agencies
Easily capture affiliate commission data when creating new child accounts.
Enhance Team Communication with Smart Mentions
Never miss important messages again with our automatic unread mention tracking. Plus, tag teammates in conversations using @.
Block Incoming Calls from Blocked Contacts
Block unwanted calls. Block contacts and prevent them from reaching your inbox.
Create Inboxes in Bulk with New Phone Numbers
Save valuable time. Create multiple inboxes with unique phone numbers in just a few clicks.
Track Clicks in Workflow Statistics
Measure your engagement with deeper insights. Easily track how many clicks your workflows generate.
Invite friends, followers and teams to join Salesmsg and earn $50 for every new paying customer you bring on board.
Refer a Friend, Earn $50
Get a $50 bonus every time a customer you refer spends $50 inside Salesmsg.
Personal Perks, Just for You
Referral rewards go directly to your personal account, so you get to enjoy the benefits—not your company.
Track Your Referrals in Real-Time
Easily see the status of your referrals, pending rewards, and history of payouts all in one place.
No Limits on Referrals
Invite as many people as you want and keep earning rewards. There’s absolutely no cap.
New Program = New Opportunities
Our previous referral program has been retired. If you’re already an active referral partner, your rewards will continue until completion.
Go global with ease. Instantly purchase and activate a U.K. phone number, stay compliant, and expand your messaging reach to customers across borders.
Get and Activate your U.K. Number
Quickly secure and activate a U.K. number, so you can start messaging and calling global customers without delays.
Stay Compliant with U.K. Regulations
Ensure your U.K. number meets all local rules, so your text messages always get delivered, and calls get received.
Send Messages Worldwide with Your U.K. Number
Reach customers anywhere by sending SMS and MMS from your U.K. number with a consistent, professional identity.
Make International Calls with Your U.K. Number
Call customers worldwide from your U.K. number to increase response rates and build stronger relationships.
Request More Countries
Request additional countries to expand your international reach and connect with more customers globally.
Discover the new Inboxes Sidebar in Salesmsg’s Notification Center. Quickly access inboxes, see conversation counts, and stay organized — all while working seamlessly in one place.
View Unassigned Conversations Instantly
Quickly spot all conversations without an assigned owner so nothing slips through the cracks.
Check Only Your Threads
Filter for only the conversation threads you own and follow-up on your messages without distractions.
Find Mentions Easily
Jump straight to the conversations where you’ve been tagged, so you don’t miss any important conversations.
Access Draft Messages
Quickly pick up where you left off with saved message drafts. This allows you to easily save your ideas and only send messages when you’re ready.
See Unread Message Counts
Check your unread messages with real-time unread counts for each quick filter at a glance.
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