Messages Drafts, Scheduled Message View, Undo, & Fallbacks

Don't miss a beat with Draft Messages! Got sidetracked mid-text? No worries - just dive back into the all new Draft Messages View to find and finish all those saved gems!

Scheduling messages just got ninja! You can now view all your scheduled messages in one place and edit scheduled messages as needed.

Merge Fields just got even better! Add a Fallback word to ensure your customers receive complete, engaging messages - no more blank fields, no more confusion.

Don't sweat typos! With just one press of the "Undo" button, you can save the day. Plus, you can make it your default setting for every outgoing message.

Salesmsg Webhooks, Messages in HubSpot, Enhanced Chat Widget, Recurring Broadcasts Stats, Custom Date Search & More!

Webhooks are a great way to get notified on Salesmsg events, integrate to other apps and run automations without burdening your developers.

Optimize your HubSpot workflows based on the responses you get from your users or the content of your outbound messages.

Improve the quality of leads you collect through the Salesmsg Chat Widget with the ability to capture both phone numbers and emails.

Manage the performance of your Recurring Broadcasts with powerful reporting & metrics aggregated for all occurrences.

Conversations search is now more powerful with the ability to search based on a custom data range you are interested in.

Find the perfect team member for every inbound text message with Salesmsg Conversation Assignment! 🚀

Let your team members self-assign based on their skillsets! Or, for better oversight simply assign everything straight to a manager to redistribute.

Distribute conversations and balance the load with Round Robin. Team members can skip assignment by setting their status to Away.

Take it a step further and assign conversations based on CRM properties such as the HubSpot contact owner.

The Fallback option allows you to combine assignment methods to ensure your customers always get a timely response.

Have you ever wanted to reply to a text by replying to your email?

Well, now you can.

With Email to SMS you can reply to your incoming Salesmsg texts right from your email. Compatible with Gmail, Outlook, Hotmail, and more.

Just like with email, you can now reply to your incoming text messages form your HubSpot Inbox.

You can map all your Salesmsg inboxes to one email address or connect each inbox to a separate address.

The email notifications will have all the information you need including the contact's number, message body, and link to Salesmsg conversations.

Make integrations between Salesmsg and your favourite apps more efficient than ever with External Webhooks! Our no-code solution that will take your user experience to a whole new level.

Our webhooks are a great way to get notified on Salesmsg events. You can integrate with apps and run automation without burdening your developers.

From a missed call to a new message, there is a trigger for it all! With over 20 events, you can get notified about everything happening on Salesmsg.

Take control of your webhooks! Create, edit and delete them like a pro and get the inside scoop thanks to history tracking for each webhook.

For each Salesmsg trigger you add to your webhook, you can view detailed information about how the response is going to look like in JSON format.

Away Status, Conversation Assignment, Undo Sent Messages, Message Forwarding, Clean Up Contacts & More!

Manage your availability with Away Status. Turn it on if you are taking time off, or even stepping away for an appointment. When set to away, you'll be skipped from Round Robin assignment.

Conversation assignment is now more flexible than ever. You can assign manually, spread conversations evenly with Round Robin assignment or assign based on CRM contact properties.

Don't sweat typos! With just one press of the "Undo" button, you can save the day. Plus, you can make it your default setting for every outgoing message.

Say goodbye to copying and pasting messages you want to share. Forward text messages to customers or colleagues in just a few clicks. Plus you can pick which number to forward from.

Keep your contacts list neat and organized with the new Contacts Cleanup feature! Quickly unify duplicates, and manage unlinked CRM contacts in one go.

We are excited to announce the launch of our new Salesmsg Public API, which provides a more powerful and flexible way for businesses to integrate Salesmsg functionality into their existing systems and processes.

Salesmsg is now an API First Platform. Anything you can do via Salesmsg Web User Interface, from sending a single text to running a broadcast, can be accomplished using our API. We went from 9 API Groups to 25.

We have expanded many of the existing API Endpoints, providing more coverage and additional functionality to allow for complex automations that go deep into the detailed feature and platform capabilities.

In addition to the Personal Access Tokens we are providing additional OAuth2 authorization flows, allowing 3rd-party applications to build on top of Salesmsg platform for a completely custom experience.

The new version of our API comes with detailed documentation and a full set of sample data elements. Salesmsg API documentation is a step-by-step guide on how to get started.

Experiment with all the API capabilities in real-time, in the programming language of your choice or using our Public API interface. You no longer need a Salesmsg account to try things out.

Audio & Video Texting, Text-to-Join Keywords, Upgraded Broadcasts, Advanced Segmentation, Analytics & Conversation Tracking & More!

To help you build lasting connections with your customers, we added Audio & Video texting, an innovation that goes beyond the standard limits of standard SMS and MMS.

Salesmsg levelled up your messaging game with lightning speed and effortless control! Create a custom Keyword in no time and manage all of them through an intuitive dashboard that lets you search & filter keywords easily.

Last year, our broadcasts underwent a major revamp! Their already intuitive style was updated to include some fantastic new features. Now you can use multiple customer segments and schedule recurring messages with ease!

Our new activity, opt-In status and source, geo location and dates filters can be easily combined to better segment the audience and send out precisely personalized broadcasts. This means that you can target your messages more effectively and get better results.

Curious about how efficiently your team is utilizing Salesmsg? Track response time, conversation tracking and calling analytics on our exclusive deep dive dashboard!

We continued to invest a lot of time an effort to make the absolute best SMS extension for HubSpot. We added Native Calling, the ability to import HubSpot lists into Salesmsg, support for HubSpot tickets and all addition of advanced Salesmsg actions to all HubSpot workflow types.

We stayed on top of the industry wide changes for 10DLC and Toll-free compliance, and built everything into the app for you.

A big addition in 2022 was our Calling feature with its first-class voicemail. You can add personal voicemail greetings as long as 3 minutes and set up the exact time delay to have the call switched on voicemail.

We integrated with Slack to give the ability to send and receive text messages without leaving your favorite internal communication hub.

For all the ZipWhip customers looking for a tool they can trust, we built an automated migration tool that will make switching a breeze.

Looking for a scalable business SMS software for your Franchise that uses HubSpot? We've got you covered.

Franchisers out there, rejoice! Now, you can quickly offer business text messaging to all of your franchisees through Salesmsg. This powerful feature is purpose built for franchises using HubSpot.

We offer the perfect payment option for everyone - no matter your franchise size or budget! Pay centrally and make life simpler or passthrough the subscription cost to your franchisees.

Streamline HubSpot contacts & lists access for franchise owners to ensure everyone has the right view. This is easily done by mapping HubSpot teams as you invite franchisees to Salesmsg.

Keep everything on brand, and share best practices with your franchise owners by creating shared Keywords, Tags & Saved Replies.

As an admin organization, you get access to every franchisee's Salesmsg account with the flick of a switch. Plus, if needed take full control by assuming accounts for troubleshooting or training.

Enable 2FA for Individuals & Teams, Multiple Authentication Methods, Remember Me, Manager members 2FA Status, and More!

Secure your Salesmsg account with Two Factor Authentication! It can be enabled for all team members by your admin or set up individually by each member.

The Two Factor Authentication feature is flexible by design. You can chose between three different authentication methods including email, SMS and any authenticator app of your choice.

If you frequently login from the same device, you can click on the ‘Remember this device’ check box and you won’t be asked for verification as often.

As an admin, you have a full view of the status of Two Factor Authentication for each of your team members. That way you can ensure your whole team is in compliance.