Roadmap
Changelog
NEW! Smart Inboxes
new
Personalize and scale your outreach with Smart Inboxes.
Multiple Numbers
A key feature of Smart Inboxes is the ability to add multiple numbers to the same inbox. You can now have a combination of local and toll free numbers based on your need.
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Sticky Sender
With multiple numbers in a Smart Inbox, the Sticky Sender feature ensures that your customers will always receive messages from a recognizable number by fixing the number used for the first message.
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Localmsg
Localmsg uses area code matching to help you achieve local presence and build trust with your customers. Leverage Smart Inboxes to cover all the areas your business operates in.
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Scaler
Boost your Broadcast and CRM workflows with the Scaler feature of Smart Inboxes. Scaler balances the load of your mass communication on all the your Smart Inbox numbers.
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Inbox & Seat Separation
One of the biggest updates that came with Smart Inboxes is the separation of Inboxes & Seats. You can now easily add and drop team members and move users between inboxes without creating new ones.
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Group Inbox
To help you get organized and extend the power of Unified Inbox, we introduced Group Inbox which allows you to create unified views but for a subset of inboxes with similar intent.
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May Product Updates
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Conversion Tracking, Media Library, Numbers Management, and More!
Conversion Tracking
Understand exactly how using Salesmsg is driving the key outcomes you care about for your business. Understand how much revenue and conversions your Salesmsg broadcasts are generating for you.
Feature 1 - Conversion Tracking_lp
Media Library
The Media Library just got a major update to create a delightful experience. You can now select multiple media formats, review attachments before sending and view attachments in the timeline.
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Numbers Management
One of major updates from last month is the separation of the management of Numbers from Inboxes. You can now easily add new numbers and release existing ones that you no longer need.
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More HubSpot Workflows
Last month we added Salesmsg actions & triggers to Ticket, Quote and Feedback Submission based workflows. Take your HubSpot workflows to the next level with SMS through Salesmsg.
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HubSpot Workflow Number Property
The Salesmsg "Send SMS” action in HubSpot workflows just got a lot better with a flexible Phone Number Property. You can now use multiple HubSpot tokens and even type a specific number.
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NEW! Actionable Analytics
new
improved
Get the most out of Salesmsg with awesome new & improved Actionable Analytics features.
Conversion Tracking
Understand exactly how using Salesmsg is driving the key outcomes you care about for your business. Identify how much revenue your Salesmsg broadcasts are generating for you.
Feature 1 - Conversion Tracking_lp
Click Tracking
With Click Tracking you can track how many clicks the links you include in your broadcasts and triggers are generating. If you include more than one link, the number of clicks will be broken down by link.
Feature 2  - Click Tracking_lp
Trigger & Broadcast Analytics
Optimize the performance of your Triggers & Broadcasts with detailed performance metrics such as Total Sent, Number of Replies and even number of Opt-outs.
Feature 3 - Triggers & Broadcasts Analytics_lp
Analytics Dashboard
Get a bird’s eye view on how effectively you are using Salesmsg including analytics on Messaging, Calling, Member & Inbox activity and Contacts.
Feature 4  - Analytics Dashboard_lp
🙌 NEW Calling Features
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Voicemail
Keep your customers engaged even when you are unable to answer their calls. Add your own customized Voicemail to all your Salesmsg inboxes today.
Voicemail
Caller ID
Differentiate your business with a unique Caller ID using our new CNAM service to further boost answer rates. The best part is that you can have multiple caller IDs for multiple numbers.
Caller ID
HubSpot Calling
Call your HubSpot contacts using your Salesmsg number right from within HubSpot. All your calling activity will be viewable in the HubSpot activity timeline.
hubspot calling
Advanced Calling Settings
Manage inbound & outbound calling settings with ease. Enable or disable inbound and outbound calling at the organizational level and mirror those settings across inboxes.
calling settings
April Product Update
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Salesmsg for HubSpot Tickets
The Salesmsg HubSpot integration just got better with the addition of Salesmsg to HubSpot Tickets. You can now rely on Salesmsg texting and calling to handle your HubSpot tickets like a pro.
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Granular Opt-outs Management
Do you use short codes, local numbers and toll free numbers to reach your customers? With Granular Opt-outs Management you can manage the opt-out status of each contact across all the numbers with ease.
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Salesmsg User Merge Fields
Have you ever wished you did not have to type your signature every time you texted a prospect a or a customer? With User Merge Fields, adding your signature at the end of a text is one click away.
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Broadcast Filters
Broadcasts is one of the most used features on Salesmsg, so you likely have a long list of them. To simplify navigation and management, we add Broadcasts Filters with tons of flexibility.
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HubSpot Deal Based Workflows
Last month we added Salesmsg Actions & Triggers for deal based HubSpot workflows. Now with the power of SMS you can now close those deals faster than ever.
2
March Product Update
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Trusted Calling With STIR/SHAKEN
Boost the answer rates of your calls by displaying "Caller Verified" when making a call. Eliminate the "Scam Likely" label that can easily damage your brand.
SHAKEN (2)
Personalize Your Numbers with CNAM Caller ID
Differentiate your business with a unique Caller ID using our new CNAM service to further boost answer rates. The best part is that you can have multiple caller IDs for multiple numbers.
2
New Zapier Actions & Triggers
Integrate Salesmsg to more than 4000 apps, to add SMS to your customer engagement stack. We added 4 new Actions and 2 new Triggers opening a whole bunch of automation use cases for you.
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Easily Filter “Opted-Out” Conversations
With the new conversations filter, “Opted-Out,” you can easily identify all conversations where the recipients opted out from receiving SMS and focus on conversations that require your attention.
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Product Updates at Your Fingertips
Stay up to date with the latest and greatest from Salesmsg with product updates at your finger tips helping you make the most out of your investment in Salesmsg.
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NEW! Trusted Calling with Voice Compliance
new
Trusted Calls With STIR/SHKEN
Increase trust and answer rates of your calls by displaying "Caller Verified" when making a call. Eliminate the "Scam Likely" blackout that can easily damage your brand.
SHAKEN (1)
Showcase Your Brand with CNAM Caller ID
Display your business name using our new CNAM service to further increase the answer rates for your calls. The best part is that you can have multiple caller IDs for multiple numbers.
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Unified Business Profile
Update your Business Profile once and that information will be used across all the compliance products offered on Salesmsg including A2P 10DLC, STIR/SHAKEN and CNAM Caller ID.
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NEW & Improved Zapier Integration
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We are excited to share with you today 6 NEW automations we added to our Zapier integration.
With these updates a whole bunch of automation use cases are now available for you including:
☎️  sending a text after a missed call
📌  triggering automations based on tags
💌  sending group messages, and more! 
4 New Actions
Do more with Salesmsg and Zapier. We have expanded the list of available actions to cover all sorts of automations you can think of, including:
  • Sending group SMS/MMS
  • Validating numbers with PhoneCheckr
  • Adding contact notes
  • Finding Salesmsg members
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2 New Triggers
More ways to kick off your automations based on Salesmsg events. We added two more triggers to expand the list including:
  • Applying Tags to contacts in Salesmsg
  • Missing an incoming call
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Learn more about the Salesmsg Zapier integration here.
NEW! Roles & Permissions
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4 New Member Roles
Set up new team members with the right permissions from day one. Chose one of four predefined roles with varying permissions based on the needs of your team.
The Right Permissions From Day One
Empower Your Admins
Do you need to delegate the management of your Salesmsg account to one of your users? You can now, give full permissions to anyone on your team through the Admin role.
Empower Your Admins
Customized Permissions
Do you have team members with unique duties beyond the standard predefined Salesmsg roles? With Granular Permissions, you can further customize these roles as you need.
Granular Permissions For Unique Roles
Easily Manage Members, Seats, & Changing Roles
Now you can easily manage your members' roles, permissions, and access all from your own account. It's self-serve to help you move fast!
Seats & Changing Roles
Easy Way to Request Access
With the Observer role you have the flexibility to extend view only access to members of your team who wont be using the application but just need to be informed.
Easy Access Requests
ALL in One Messaging & Calling
new
Rounded Corners
From a two-way SMS texting product to an ALL in One Messaging & Calling platform, it has been quit the exciting journey at Salesmsg!
Add Salesmsg to your stack today, and delight your customers with:
💌 SMS & MMS
Send personalized text messages anywhere, anytime on both mobile and web. Use a toll free number, a local number, your own dedicated short code or even text-enable your landline!
PH - Send SMS or MMS
☎️ Calling
Is texting not cutting it? Hop on the phone and wow your customer. With Automatic Recording, Custom Voicemail, Aircall integration, you will have the features you need to make those calls a success.
PH - Calling
🎥 Video Texting
How about you spice up your messages with a cool video? That is of course without the size limit restrictions of MMS. Re-use videos across conversations with a dedicated media library.
PH - Video Texting
📎 File Attachments
Got an important document to share with your customer? No need to switch to email...just attach and hit "Send".
PH - Attachments
🔌 Integrations
The best part...Salesmsg fits right into your stack with deep integrations to the major CRMs and integrations to thousands of other apps through Zapier!
PH - Integrations
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