Changelog

Follow up on the latest improvements and updates.

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Check out Salesmsg’s latest features and upgrades for July 2024. That includes upgraded contact management on the Conversation page, hotkeys, Call History, and more.
Change Contact Ownership
Easily assign and reassign contacts to different team members as you like. Now you can view and edit contact owners directly from the Conversations page, to streamline your team’s work.
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Quick-fire Messaging with Hotkeys
Boost your conversation speed with hotkeys! On the Conversations page, access saved replies with ‘/', send messages with Cmd + Enter (or Ctrl+Enter for Windows), and close windows with ease using 'Esc.’
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Unread First Conversation
Uncluttered inbox, unhurried work. Our latest update lets you start fresh with each new conversation, without the distraction of seeing the first conversation marked as ‘read.’
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Compliance Rejection Reason
Going through compliance? With this feature, you get unprecedented transparency into the whole process. If your compliance application gets rejected, we’ll tell you the reason, so you can fix it ASAP.
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Call History
Which calls were answered, missed or went to voicemail? With a quick glance at your Call History, you’ll see all those details for every call and chat inside each inbox.
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See a Complete List of Calls, Messages and Voicemails Inside Every Inbox.
What is Call History?
With our new Call History, you get a quick breakdown of all the calls and chats inside each inbox. You’ll see all calls and chats laid out before you – conveniently sorted by time, outcome or type.
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How to Turn on Call History View
It’s easy to find this new Call History View. Once you’re in Salesmsg 2.0, click on Conversations page, and toggle between Chats and Calls only tabs for a complete picture of all calls in your inbox.
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How to Filter Calls
Find what you need in seconds! Switch between inboxes and use our new filter to display all the insights for each call or chat. You can even filter the calls based on call outcome or conversation status.
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How to Manage Calls
Manage conversations from inside your Call History. Start calls, send messages and play recorded calls or voicemails directly from your Call History. Plus, customize your calling view to boost your productivity.
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New at Salesmsg for HubSpot users: We're excited to announce our latest Salesmsg updates, packed with innovative features that change the way you manage your HubSpot contacts.
Use PhoneCheckr in HubSpot Workflows
Sending automated texts from HubSpot workflows? Now you can use our PhoneCheckr tool to ensure you’re only texting valid phone numbers from now on. (You can set this up with two clicks.)
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Call Outcomes in Activity
Imagine knowing exactly how each sales call goes. Was the call connected, unanswered or busy? Find out in seconds by checking the outcome in HubSpot Calls. It’s now updated automatically.
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Search HubSpot Users
Find HubSpot users in seconds! Introducing seamless searching in "User Mapping." Just type at least one character from the user’s name and boom! Instant filtered results. No need to refresh the page.
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Automatic Failure Detection for Broadcasts
No more failed broadcasts! Introducing automatic failure detection and notification for removed HubSpot lists. When you try to send a broadcast to a deleted list, we’ll detect the issue and let you know.
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Check out Salesmsg’s latest features and upgrades for June 2024. That includes upgraded ‘Away’ status notifications, limited Call Queue time, business hours in Call Queue, Salesforce updates and more.
Away Status Notification
Need a break from customer calls? Mark yourself as “away” with our Away Status Notification - and calls will be redistributed to the rest of your team. (This works for regular calling, Call Queue, IVR and more.)
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Call Queue Updates
Using our Call Queue? With this update, Salesmsg will auto drop callers who have waited in the Queue for 30 minutes or send them to voicemail. Set your schedule to make sure no one gets stuck waiting!
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Call Transcript for "No Message"
Always get accurate calling transcripts with our new 'No Text to Transcribe' indicator. When audio files contain no spoken words, we'll now clearly mark them as "no text to transcribe” for your convenience.
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Franchise Child 10DLC and Billing Status
For your franchise: Get total visibility into your child organizations! View key details like email, plan type and subscription status. Plus, track 10DLC brand and campaign status, available credits and more.
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Send SMS From Account
Love Salesforce Classic? Check out our new 'Send Message' button on Account objects. This new button lets you quickly send messages to contacts associated with that account.
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Streamline your sales operations with our powerful Team feature! With Teams in Salesmsg, you can group users into collaborative groups, making it easy to manage contacts, permissions, and communication.
What are Teams inside Salesmsg?
Introducing Teams! Group your Salesmsg users into teams to easily manage contacts and permissions. (Perfect for large organizations with multiple teams or locations using the same Salesmsg account.)
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How to Create and Update Teams
Creating teams is easy. Just select the users you want to include in a specific team. Assign roles and permissions to ensure everyone has access to what they need. It’s as simple as that.
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How to Create Teams from CRM
Take your teamwork to the next level! Create Salesmsg teams directly from your CRM like HubSpot. Simply select the team(s) you want to replicate inside your CRM, and we'll take care of the rest.
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How to Limit Contacts' Access
Easily control your teams' access to contacts: Limit user access to contacts based on ownership. Choose from All Contacts, Contacts they own in CRM or Contacts Owned by them and their teams.
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Easily manage your contacts. Import CSV files. Apply tags. Create segments. Delete unresponsive leads. Streamline your sales workflow. It’s all possible on our all-new, redesigned Contacts Page.
Search & Filter Contacts
Looking for a specific contact? We’ve got you covered with our new Contacts Page. Our improved Search & Filters let you quickly locate contacts by name, phone or other details. Plus, you can combine filters anyway you like, to meet your business’s needs.
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Create Segments
Want to target leads with personalized messages? Automate follow-ups? Identify top prospects? It’s all possible with the right segment. Now you can easily create custom segments by combining filters on our new Contacts Page.
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Create Contacts Manually
Creating contacts has never been easier. Simply paste your contacts' data directly into the sidebar. Fix mistakes on the spot. Add fields and integrations as needed. That’s it! Your new contact is ready to go.
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Import Contacts
Want to import contacts into Salesmsg? All you need is your favorite spreadsheet. Click 'Import contacts' and browse, or drag-and-drop your .CSV file. Map fields, apply tags, and review import history - all in one place!
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Manage Contacts
Take control of your leads! Quickly access actions via individual dropdown or bulk actions. Manage tags based on your contacts' interest or behavior. Delete contacts. Plus, so much more.
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Check out Salesmsg’s latest features for May 2024! That includes a new status page for Salesmsg, larger sender limits for your SMS broadcasts, test triggers for smoother automation, and much more.
Test Your Trigger Messages
Get it right before you send! Now you can test your trigger messages, just like an SMS broadcast message. With our new 'Send Test' button, you can preview how your triggers will look and feel.
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Larger Broadcast Limits
New larger broadcast limit! Salesmsg now offers increased SMS sending limits for paid Salesmsg plans. You can send SMS or MMS broadcasts to up to 2000 contacts using Local and Toll-Free numbers.
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New, Better Conversation Search
You asked, and we listened. Based on your feedback, Salesmsg conversation search just got a major upgrade. You can now search for conversations by message content, contacts, assignees + more.
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Add Media Files to Make Flows
New for our Make integration: Easily add files (.png, .jpg, .gif) or vCards (.vcf) to Make flows with Salesmsg. No more juggling platforms. Now it’s easy to send enhanced, media-rich messages.
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New Salesmsg Status Page
New status page is here! Get real-time updates on message delivery with our Salesmsg Status Page. Track SMS, broadcasts and integrations (HubSpot, Salesforce, etc.) to stay ahead of any issues.
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Remove spam labels and start answering more calls with Voice Integrity by Salesmsg.
No More “Scam Likely” Calls
Tired of your calls being flagged as "Scam Likely?" With Salesmsg Trusted Calling, you can register your business, use STIR/SHAKEN & CNAM to remove this spam label and get your calls answered again.
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How Voice Integrity Works
Voice Integrity clears spam labels on U.S. phone numbers. This improves your call answer rates and boosts your business’s reputation. It’s Twilio Trust Hub's solution for cutting down on spam.
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Salesmsg Trusted Calling: Try It for 10% Off
Introducing Salesmsg Trusted Calling: Get rid of "Spam" labels and brand your calls hassle-free. This new Salesmsg subscription starts at $10/month. (Even better: Get 10% off when you try it this month.)
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How to Get Started
To kickstart your journey with Voice Integrity, head to the Compliance page inside Salesmsg. Then activate the "Enable Trusted Calling" button to start the setup process for Voice Integrity.
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New for Salesmsg 2.0: Manage Your Conversations with Exclusive Features!
See All Missed Conversations
Stay organized, efficient and never miss a customer message with our newest feature inside Salesmsg 2.0. Activate our new Color Coding feature to revolutionize how you manage your inbox.
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Easily Delegate Conversations
Get more Salesmsg 2.0 magic with Bulk Operations! With this new feature, you can delegate chats to your team or use round-robin. Plus, use upgraded Bulk Operations to streamline your workspace.
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Mark Conversations as “Priority”
Prioritize your conversations like a pro with Salesmsg 2.0! With just a click from the conversation list or header, you can easily mark any conversation as a “priority” - to stay on top of critical conversations.
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Identify Unreplied Conversations
Which conversations still need a reply? Find out with our new Needs Response Filter inside Salesmsg 2.0. Then use our Enhanced Sorting to ensure each gets a timely response.
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Handle Conversations via Header
Manage conversations from the header: Reopen or close them. Mark them as priority. Only for 2.0 users: click “show activity” for more control. Then dive into details or assign tasks in the Right Sidebar.
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Salesmsg Call Queue - Your Personal Concierge for Incoming Calls.
What is Call Queue?
Introducing your personal concierge for customer calls: the long-awaited Customer Call Queue! With just one click, you can revolutionize the way you handle customer calls from now on.
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How Does It Handle Calls?
How does Call Queue work? Simple. When a customer calls your business, it automatically redirects all callers into a virtual waiting room - where you can easily manage one call at a time.
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How Does It Distribute Calls?
The new Call Queue comes with intelligent call distribution. When you activate this new feature, the system intelligently assigns customer calls one-by-one, so every customer gets their turn.
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How to Get Started…
Want to try it yourself? It only takes a few seconds to turn on Call Queue inside Salesmsg. To test out this feature, simply switch on “Call Queue” in your inbox settings.
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