Roadmap
Changelog
Outbound/Inbound Calling Improvements
new
improved
Native Calling, Call Whisper, Dialpad, Voicemail Improvements, and More!
HubSpot Native Calling
The Salesmsg-HubSpot integration now gives you everything you need to view call recordings, voicemails, set a call outcome and even leave call notes right in your activity timeline. It's easy to use and helps you keep track of your calling activity so you can focus on what's important - making calls and closing deals.
1
Call Whisper
If you forward your calls from Salesmsg, you can now add an intro voice message (a "Call Whisper”) to these calls giving the recipient more context. For additional context, you can customize the Call Whisper with merge fields such as the name of the caller.
2
Dialpad
Make outbound calls without creating contacts first with the new Dialpad feature. From the Dialpad you can pick which number you want to call from, enable call recording, select the microphone and speaker you want to use, and search CRM contacts.
3
Voicemail Improvements
We improved the voicemail feature to allow for longer greetings up to 3 minutes. With ring duration, we give you control over how long the phone rings before your customer is asked to leave you a voicemail.
4
NEW! ZipWhip Data Migration
new
Migrating from ZipWhip? We've got a perfect tool for you!
Seamless Migration from ZipWhip
Zipwhip has been a great tool, but if you're ready to take the next step Salesmsg is here! With our automated migration tool, you can seamlessly migrate your Zipwhip account in minutes.
1
Conversations History
Bring all your and conversations history to Salesmsg and pickup exactly where you left off. The best part - your customers wont even notice!
2
Onboard Your Team in no Time
It doesn't matter if you have a small or large team—all users will be automatically invited to Salesmsg, and you will be able to track onboarding from a single Members dashboard.
3
Unlimited Keywords (Free!)
All your existing keywords will be created on Salesmsg when you migrate your account. From there, you can create as many Keywords as you want with no additional cost.
5
Templets = Saved Replies
All your Templates will be transferred too as Saved Replies in Salesmsg. However, with Salesmsg you can go a step further and customize your Saved Replies with contact properties, images, videos, more!
Saved Replies
November Product Update
new
improved
10DLC Compliance, Longer Voicemail Recording, New Activity Filters, HubSpot Improvements & More!
10DLC Compliance
To keep up with the latest A2P 10DLC guidelines, we added the Low Volume Standard 10DLC package and streamlined the whole registration process to make it simple and fast.
1
Longer Voicemail Recording
Your voicemail greetings are no longer limited to 10 seconds. You can now record greetings as long as 3 minutes to give your customers all the info they need.
2
New Activity Filters
With the new filters, you can segment your customers based on how recently they’ve interacted. With Opt-in filters, you can segment based on the source and opt-in status of every contact in your list.
3
HubSpot Improvements
If you have HubSpot contacts with no assigned contact owners, you can ensure they will receive your texts by setting up a fallback inbox to send from.
4
ZipWhip Migration
Keep your Zipwhip numbers and data when you migrate to Salesmsg today! Enjoy all the features you are used to and more, in an exciting new platform.
5
October Product Update
new
improved
Slack Integration, Broadcasts Improvements, Call Whisper & More!
Slack Integration
For all the Slack fans out there, with Salesmsg-Slack integration you can now send and receive text messages, add conversation notes, and assign conversations all right from Slack.
1
Broadcasts Improvements
Broadcasts have never been more flexible! You can now select multiple segments and even individual contacts as recipients. You can also, use HubSpot merge field to customize your texts.
2
Call Whisper
If you rely on the Salesmsg Call Forwarding feature, you can now add a intro voice message (a "Call Whisper”). In this voice message, you can add more context to assist the recipient of the forwarded call.
3
Reopen Closed Conversations
Do you need to revisit an old conversation that you have already closed. Simple navigate to closed conversations, re-open the one you are interested in, and pick up exactly where you left off.
4
Custom Contacts View
The Contacts page is now more flexible with the ability to chose which data columns to display on the table view. All standard and custom fields are now available for you to chose from.
5
NEW! Slack Integration
new
Send, receive, and manage business SMS conversations right from Slack.
Send & Receive Texts From Slack
For all the Slack fans out there, with the Salesmsg-Slack integration you can now send and receive SMS right from Slack! Simply integrate your account and map your inboxes to Slack Channels.
1
Slash Command for Slack
Start a new Salesmsg SMS conversation in no time with the a Slack Slash command. Simply type forward slash, Salesmsg, the from and to numbers and the text message you want to send.
2
Reply in Threads
Replying to SMS conversations in Slack threads will help you and your team stay organized and focused . You can open, close and reopen conversations as necessary.
3
Assign Conversations
Assigning incoming conversations to the appropriate team members is very easy. Just click on Assign Member from the drop down and chose the right team member to assign the conversation to.
4
Add conversation Notes
To help you better collaborate in Slack, you can leave conversation notes in Salesmsg threads. This feature is perfect for answering questions, coaching your team members, and more.
5
NEW! Member Tagging
new
Mention Team Members in Notes, Quickly Add Team Members to an Inbox, View All Your Mentions in One Place & More!
Mention Team Members on Notes
Do you need to draw the attention of one or more of your team members to an important conversation? Simply use the '@' sign in conversations notes to notify them.
1
Quickly Add Team Members to an Inbox
You can mention any member who has access to Salesmsg. If the member you want to notify is not on the inbox, you will be promoted with the option to add the individual without leaving the conversation.
2
View All Your Mentions in One Place
All your mentions are accessible in one view. From the conversation views dropdown, select the ‘@ Mentions' view and all your mentions will be shown.
3
September Product Update
new
HubSpot Native Calling, Messages in Pipedrive Deal Record, Dialpad, Voicemail Ring Duration & More!
HubSpot Native Calling
Salesmsg calling activity is now better displayed on HubSpot. Right on the activity timeline in HubSpot, you can now view call recordings, voicemails, set a call outcome and even leave call notes.
1
Pipedrive - Messages in Deal Record
For Pipedrive users, you can now see all sent and received messages right on the Deal record. This will help you stay up to date with all the information you need without switching apps.
2
Dialpad
Making a call on Salesmsg has never been easier. With the newly added Dialpad, you no longer need to create a contact first to make an outgoing call.
3
Voicemail Ring Duration
Customize your Salesmsg Voicemails with Ring Duration. You now have full control over how long the phone rings before your customer is asked to leave you a voicemail.
4
ActiveCampaign Dynamic Send SMS Action
The Salesmsg Send SMS action is now more flexible with the ability to use any ActiveCampaign property for the phone number field. You can use this to map Salesmsg inboxes to your ActiveCampaign Contacts.
5
August Product Update
new
improved
Advanced Analytics, Export Conversations as PDF, Unified Code Snippet, Multiple Payment Methods & More!
Advanced Analytics
How well are you using Salesmsg? With Advanced Analytics, you don’t have to guess. Designed from the ground up to give you all the key insights you need to get the most out of Salesmsg.
1
Export Conversations as PDF
Keep a permanent record of your important conversations in few clicks. In addition to text and CSV formats, you now have the ability to retain PDF copies of your Salesmsg conversations.
2
Multiple Payment Methods
To help you avoid payment issues, you now have access to three payment methods. These include Primary, Backup and Auto-Recharge payment methods.
3
Unified Code Snippet
With a single code snippet, you can now capture high quality leads with the Website Chat Widget, and measure the Impact of Salesmsg with Conversion Tracking.
4
NEW! Advanced Analytics
new
The new Advanced Analytics feature is here!
Actionable insights at your fingertips to help you get the most out of Salesmsg.
Overall Key Metrics
Understand how well your team is using Salesmsg. View response time, messaging and calling metrics all in one place. For deeper insights, simply click on any metric for a detailed dashboard!
1
Detailed Dashboards
Each key area of the platform now has a dedicated dashboard. This includes Conversations, Messages, Calling, Performance, Contacts and Conversions.
2
Agent Performance
Are you wondering how responsive your team is? The Performance dashboard will show you exactly that. View overall and individual performance metrics, and quickly identify improvement areas.
3
Flexible Visualizations
The visualizations in the new analytics dashboards are just awesome. You have total control over which metrics to display and can vary the time resolution from daily to annual with one click.
4
Drill Down Filters
No analytics feature is complete without the ability to drill down. Each dashboard comes with a set of filters that you can use to zero in on the most critical insights you are after
5
Email Analytics Report
To help you stay on top of your KPIs, we added the analytics email report. You can set the frequency of the report between daily, weekly and monthly based on your need.
6
NEW! Advanced Conversation Search
new
With the new Advanced Conversation search, you can search by Contacts, Tags, Inboxes, Assigned Members and a Date Range!
Multi-Criteria
With the latest updates to the conversation search feature, you can now find conversations based on Contacts, Tags, Inboxes, Assigned Members and a Date range.
1
Granular Search
You can combine multiple search criteria along with text keywords to craft granular search queries to zero in on the conversations you are most interested in.
2
Multiple Results
One of the best things about the updated Search feature, is the ability to see multiple search results. You can view individual conversations and even select multiple conversations and run Bulk Actions.
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