💡 Feature Requests

We'd like the option to CALL/SMS from the preview side panel when looking at a Contact in the "MY CONTACTS" section of Hubspot. A way to just click their contact from the contact view and then call or text via sales message right through the preview panel

Just like our voicemail recordings, I would like the option to have a different missed call follow up text for during and outside of business hours, where I can also adjust the business hours.

I would like the ability to transfer a call or add a number for a conference call from the Chrome Extension.

It would be great to have customer support agents in different time zones, so that there is not such a short window for those outside of your time zone. I am working from HST, by the time my shift starts and a problem occurs, all i get is "Back tomorrow" as a reply. Very frustrating to have to pay so much and wait so long for a message response on a platform that is supposed to enhance messaging with customers.

As a Salesmsg user I think it could be helpful if I had the ability to filter my inbox by who has notes in addition to the current filters.

As an organization using HubSpot's Salesmsg dialer, we would greatly benefit from having the same in-call activity management features that are available in HubSpot's native dialer. Specifically, we are requesting the Salesmsg dialer experience within HubSpot updated to mirror the HubSpot native dialer’s interface — allowing reps to manage the call record dynamically during the call. This includes: Adding call notes Selecting the call outcome (e.g., connected, voicemail, no answer) Selecting the call type (e.g., sales, support, follow-up) Creating follow-up tasks or reminders and more. Impact: Implementing this feature would significantly improve efficiency and user experience for sales teams of all organizations, ensuring timely and accurate data entry without interrupting call workflows. During Call and Post Call dialer interface pictures attached. Current Challenge: Currently, the Salesmsg dialer in HubSpot automatically logs activity only after the call is completed. This workflow is inefficient for our sales team, especially when handling high volumes of calls. Waiting for the activity record to publish before being able to add essential follow-up information like the call type, notes or create a task slows down productivity and increases the chance of missed or incomplete data entry.

We need to be able to toggle on Internal Notes when looking at Contacts in the Contacts page. Additionally, we need to be able to search & filter by internal notes keywords or empty/filled statuses. ASAP!

It can take several minutes (in the case of this screenshot over 10) to process a voicemail before it can be played back or downloaded. This is note useful for urgent calls and often leads to a backlog when people call multiple times.

As a user, I'd like to have my team listen in to calls live.

As a Salesmsg user, I want to customize which fields are used in my chat widget (i.e First name, last name, email, number, etc), so that I can make sure I only collect the information I actually use.