💡 Feature Requests

As a Salesmsg user, I'd like to be able to use merge fields when configuring a text-to-speech ringless voicemail, so that those messages can be efficiently personalized.

As a Salesmsg user, I'd like to be able to toggle off the 'call type' menu that appears when a call ends, since selecting a call type for every call isn't part of my company's use case and I'd prefer to not have an extra step be added to each call.

As a Salesmsg user, I want an IVR option to kick off a new, nested IVR under that parent IVR, so that I could create more in-depth call routing options.

as a Salesmsg user who has hundreads of tags and hubspot lists, when using contact filters, it would be prefered to return the most recently used at the top of the list so that the user can save time.

As a Salesmsg user, I'd like to be able to hide the saved replies that have been shared with everyone so that I can more easily access the saved replies that I use more frequently.

Currently cannot connect a HubSpot account to a new org if it's already in use under another org. There should be an option to allow the same hubspot account to be used across multiple orgs if needed.

As a marketing or sales team using ActiveCampaign, I want to access and manage Salesmsg directly within the ActiveCampaign platform, so that I can streamline my workflows, avoid switching between tools, and manage messaging more efficiently from a single hub.

As an organization using HubSpot's Salesmsg dialer, we would greatly benefit from having the same in-call activity management features that are available in HubSpot's native dialer. Specifically, we are requesting the Salesmsg dialer experience within HubSpot updated to mirror the HubSpot native dialer’s interface — allowing reps to manage the call record dynamically during the call. This includes: Adding call notes Selecting the call outcome (e.g., connected, voicemail, no answer) Selecting the call type (e.g., sales, support, follow-up) Creating follow-up tasks or reminders and more. Impact: Implementing this feature would significantly improve efficiency and user experience for sales teams of all organizations, ensuring timely and accurate data entry without interrupting call workflows. During Call and Post Call dialer interface pictures attached. Current Challenge: Currently, the Salesmsg dialer in HubSpot automatically logs activity only after the call is completed. This workflow is inefficient for our sales team, especially when handling high volumes of calls. Waiting for the activity record to publish before being able to add essential follow-up information like the call type, notes or create a task slows down productivity and increases the chance of missed or incomplete data entry.

It would be nice if Triggered Text messages would be held in a que to be sent at a later date or not sent at all if it is triggered outside of business hours The ability to turn this feature on or off would be great as well.