As a user, I'd like any voicemails left in my Salesmsg voicemail inbox to be transcribed into text and sent to me as a note in the contacts conversation timeline and/or emailed to me.
Phone tree capability for inbound calls
A customer requested a phone tree capability for inbound calls. So for instance, a contact calling one of their Salesmsg numbers can press 1 if they're an existing customer, press 2 if they want to talk to sales etc...
outgoing calls and messages shouldn't be in the unread inbox
When I make a call or send a text message I do not need a new "Unread" notification clogging up my unread feed. This unread area should be for new unread messages or missed calls only.
As a Salesmsg user, I would like the ability to have invoices automatically sent to me, so I do not have to log in every time to view them.
Campaigns / Workflows / Automations
As a user, I want the ability to add contacts to a campaign that will automatically followup with contacts via SMS, Ringless Voicemail, Messenger, and other channels.
Dark mode on the web app would make using the interface more pleasant, especially on late nights!
Member contacted x amount of contacts report
A user requested an analytics option to see how many contacts a user has interacted with on a given day, since this isn't properly captured by the messages or conversations report. The user wants to be able to see something that can answer the question "how many contacts did [member] communicate with today?"
Toggle Chat Widget Sound ON/OFF
As a Salesmsg user, I would like the ability to change or turn off the sound notification when the chat widget is used so that it does not interfere with the vibe of our website. https://www.loom.com/share/954998a467324b86adeac03b1757792b