💡 Feature Requests

As a Salesmsg user, I would like the ability to manually edit a contact's timezone or sync it directly from my CRM, so that Quiet Hours and scheduled messages are delivered at the correct local time for contacts whose area codes do not match their current residency. If a user's residency no longer matches their area code, this causes Quiet Hours or Scheduled Send times to be inaccurate.

Today scores can only be grouped by 1-3 and 4-5 for reviews - and 9-10, 7-8, etc for surveys. Need ability to have these be their own bucket (especially 4s and 5s on the Reviews).

Description: As a Salesmsg customer, I'd like a sandbox/dev environment so I can test new features and automations without disrupting our live production setup. Right now, testing anything new means disconnecting our live CRM integration, pausing automations, and reconnecting to a test environment until we've confirmed it works. We've rolled out Salesmsg to our sales team (95% adoption) for SMS and pipeline-stage automations. As we plan to roll out Calling next, we need to test it without interrupting day-to-day operations, and confirm conversation assignment and contact ownership work as expected before going live. A secondary environment that connects to our dev/test CRM, separate from production, would let us validate new features safely before rollout.

Add the rep. picture

I am seeing some amounts being billed that I do not understand. Please reach out to me asap to get a clear picture. Thanks.

add numbers to power dialer after its been created

Dark mode on the web app would make using the interface more pleasant, especially on late nights!

Want to be able to set a smart flow not just based on "Business hours" but based on different business hours for different reps. We have folks in different time zones, and they need different business hour schedules.

I would like to see all internal notes in one place, with the dates of when the notes were logged.

As a Salesmsg user, I want to see the 'Failed Reason' property for message sends while reviewing contacts and segments, so that I can easily identify the reasons for failed message sends (e.g., Carrier Violation, Unreachable Destination, Landline, etc.) and take corrective action efficiently.