💡 Feature Requests

As an organization using HubSpot's Salesmsg dialer, we would greatly benefit from having the same in-call activity management features that are available in HubSpot's native dialer. Specifically, we are requesting the Salesmsg dialer experience within HubSpot updated to mirror the HubSpot native dialer’s interface — allowing reps to manage the call record dynamically during the call. This includes: Adding call notes Selecting the call outcome (e.g., connected, voicemail, no answer) Selecting the call type (e.g., sales, support, follow-up) Creating follow-up tasks or reminders and more. Impact: Implementing this feature would significantly improve efficiency and user experience for sales teams of all organizations, ensuring timely and accurate data entry without interrupting call workflows. During Call and Post Call dialer interface pictures attached. Current Challenge: Currently, the Salesmsg dialer in HubSpot automatically logs activity only after the call is completed. This workflow is inefficient for our sales team, especially when handling high volumes of calls. Waiting for the activity record to publish before being able to add essential follow-up information like the call type, notes or create a task slows down productivity and increases the chance of missed or incomplete data entry.

We need to be able to toggle on Internal Notes when looking at Contacts in the Contacts page. Additionally, we need to be able to search & filter by internal notes keywords or empty/filled statuses. ASAP!

It can take several minutes (in the case of this screenshot over 10) to process a voicemail before it can be played back or downloaded. This is note useful for urgent calls and often leads to a backlog when people call multiple times.

As a Salesmsg user, I would like the option of adding multiple numbers to one contact so that I can consolidate multiple conversations into one thread.

Dark mode on the web app would make using the interface more pleasant, especially on late nights!

As a Salesmsg user, I would like the parody to add people to the call released for the mobile app as it is my preferred way to used calls with Salesmsg.

As a Salesmsg user I think it could be helpful if I had the ability to filter my inbox by who has notes in addition to the current filters.

’d love to have the ability to automatically send a follow-up SMS if a contact doesn’t click a link in the original message within a specified number of days. Example use case: A trigger sends an SMS with a link If the link is not clicked within 2 days → a second SMS is sent as a reminder This would help boost engagement and reduce manual follow-up work for sales and support teams. Ideally, we could set the wait time and the fallback message inside the Trigger configuration.

currently when you search keywords by a conversation the ability to filter by "newest, oldest, priority first" & " open though closed filters" imaged below

As a Salesforce user, I'd like a way to add the Salesmsg widget to the opportunities page, so that I save more time navigating between less records to do my job