Breakdown Call Transcript by Speaker
As a user, I want my call and voicemail transcript to be broken down by speaker instead of a one text blob.
View All Status for Messages
Have a "View All" option in the dropdown that shows a message's status under the inbox (Open, Closed, Unread, etc.). This would allow a user to see every message in that inbox, regardless of status.
Hubspot integration: Keep running conversation log in one field
As a Salesmsg x Hubspot user, I would like for there to be a Salesmsg Hubspot contact property that keeps a running log of the entire conversation history with a given contact, so that the conversation data can be used to provide context to AI integrations.
Who's Who in the Transcript?
The voicemail transcripts currently show a long list of words and sentences without making any distinction between speakers. I would like to see the transcripts formatted to look more like a movie or film script, and less like a stream of consciousness.
Search Conversation History For Mobile
As a Organization Owner, I would expect the feature parody for searching conversation history in mobile so that it worked just like how it does in web, so that I can search by conversation content in my search bar.
Saved Reply Usage Analytics
As a Salesmsg user, I'd like Salesmsg to track the usage rates of our saved replies so that I know how effective they are.
Enable members to create shared saved replies
As a Salesmsg user, I'd like to be able to enable the member level users on my account to created shared replies, so that every team member can contribute templates that the rest of the account can use.
Drag and drop images into messages
A customer would like the ability to drag and drop images into the message field instead of having to select them from the media library