💡 Feature Requests

When SalesMSG sends out email notifications about recent conversations, can we please change or at least include the inbox name? In the subject and the email body? This will make it easier for us who are members in multiple inboxes. Thank you!

As a Salesmsg user, when I start typing a message in a brand new conversation and navigate away, my draft disappears instead of being saved. Drafts persist fine on existing conversations, but not on new ones, so I lose what I typed and have to start over. I'd like drafts to save on new conversations the same way they do on existing ones.

As a Salesforce x Salesmsg user, who texts high-volume, back-and-forth conversations I want to log a whole conversation thread as a single Salesforce activity record on demand OR at end of day, so that my activity history stays readable and long text exchanges don't bury other correspondence like emails.

Problem: The Salesmsg MCP server currently exposes contacts, conversations, inboxes, and messaging (send_message) to AI assistants like Claude, but has no tools for reading or updating AI Agent (Textbot) configuration — system prompts, knowledge base content, booking logic, escalation/fallback rules, or agent status (active/paused). Anyone trying to manage or audit AI Agents through an MCP-connected assistant hits a gap, since these actions still require the Salesmsg web UI. Proposed Solution Add a new "AI Agent" tool family to the MCP server, mirroring the pattern used for Contacts/Conversations/Inboxes: list_ai_agents — list agents on the account, with status (active/paused/disabled) get_ai_agent — full config for one agent (prompt, knowledge base refs, booking settings, fallback rules) update_ai_agent — update prompt/knowledge base/settings pause_ai_agent / resume_ai_agent — toggle agent status (Optional) get_ai_agent_analytics — usage/performance metrics (credit usage, resolution rate, escalations) Use Cases: "Pause the AI Agent on my support line while I handle this escalation manually" "Show me the current prompt for the Booking Agent" "Update the knowledge base reference in my Sales AI Agent" "Which AI Agents are currently active, and how many credits has each used this month?"

As a Salesmsg user, I'd like to be able to send vcards that use images, since that increases pickup rates for outbound calls.

When I delete a contact they really don't get deleted from a campaign and will still get messages. Very clunky.

As a Salesmsg user, I want to view call analytics broken down by individual user — including outbound call volume, answer rate, call duration, and missed calls — so I can report on team performance, run performance reviews, and identify any anomalies. Filtering by user, inbox, and date range would be essential. This is currently a gap versus tools like Aircall that offer a dedicated user activity view.

As a Salesmsg user, I would like a dedicated toggle for @mention email notifications, separate from the message notification email setting that we have turned off. Our team uses the 'mentions' feature often, and many of us do not want to be notified by email every time we are mentioned, as we regularly check this within Salesmsg. This would give our team members the ability to choose whether or not they want to be notified by email each time they are mentioned in a conversation.

As a Salesmsg user, I make frequent calls to third parties (like insurance companies) on behalf of a specific client. Today the call logs under the HubSpot contact for the number dialed (the insurance company), so there's no way to see that the call was about a specific client when reviewing that client's record. I want to relate or tag a call to another contact so it appears in that contact's HubSpot timeline. Example: I call an insurance company about a claim for client Mike Jordan, and that call activity shows on Mike Jordan's record, not just the insurer's.

When I select a saved reply, the app always adds two spaces to the end. It also adds a space after pasting.