💡 Feature Requests

As a Salesmsg user, I'd like to be able to have the call queue chime continuously if there are any calls in the queue, so that my users can still be notified if they miss the initial single chime.

As a Salesmsg user using the AI text bot, I want some questions I have a specific verbatim answers for to be answered by the bot with my verbatim answer, so that my messaging is consistent.

As a Salesmsg user, I'd like to be able to plug in recipient numbers directly when configuring a broadcast instead of having to first import contacts, so that I can send out broadcasts quicker.

I'd like to be able to have a prerecorded message play when someone selects an option from IVR. For example, press 2 for store hours. Then a message automatically plays with the store hours.

As a user, I want the ability to show a Call Script when an outbound call is being made so my team can read the script.

As a Salesmsg user, I would like the option of adding multiple numbers to one contact so that I can consolidate multiple conversations into one thread.

As a Salesmsg user, I'd like the ability to Forward calls to a non-Salesmsg number, only when it's outside of my specified business hours.

Basic Request: Create Multiple, Separate A2P 10DLC Campaigns within Single Account Allow SalesMSG customers to create multiple A2P 10DLC Campaigns within a single account and assign numbers to each campaign accordingly instead of only being able to have a single A2p 10DLC Campaign that all numbers within an account are assigned to. This would reduce the need to create additional SalesMSG accounts in order to do maintain multiple campaigns. This would better map to the architecture of businesses running multiple business units and/or brands where separate campaigns are needed, but where a singular account interface/login and billing structure is desired. This also would simplify interfacing connected integrations with other key platforms like Hubspot & Aircall.

As a user, I want the ability to add notes while on a call and from the calling widget.

As a Salesmsg user, I’d like to have the ability to define and control AI-generated responses to ensure consistency and accuracy in messaging. If a response does not match any of the predefined scenarios included in the "instructions," I want the AI to reference a designated knowledge base (KB) to generate an appropriate response.