💡 Feature Requests

We service different markets, I'd like to be able to change the number I dial out from mid-power-dialer-campaign so the area code matches the customer without having to pause and recreate a campaign for each area.

Auto-close calls that hit the IVR, but the caller hangs up before selecting an option or does not select an option. I don't need these clogging up the conversation view.

As a Salesmsg user, I would like to have the power dialer work on the mobile app so that I can power dial on the go.

As a user, I want an intuitive way to customize my inbound call flows combining IVR, Distribution, Voicemail, Call Queue, and Missed Call Automation.

As a Salesmsg user, I'd like for the IVR system to have an option for sending preconfigured automated texts to my contacts. For example, if a contact calls one of my IVR enabled numbers and presses 1 to "schedule service," the system could fire off a text message to that contact with a link to our scheduler.

It would be great to prioritize building the "this call may be recorded" prompt on calls as many of us live in two-party consent states so we can't automatically record calls.

When getting payment information over the phone and being able to pause or mask the call recording during that time.

As a user, I brand my outbound calls with a display name, a call reason and my logo that would display on the recipient's screen to boost answer rates.

Allow users to tag contacts as "spam" and trigger automated actions, such as automatically blocking the contact, closing the conversation, and excluding them from reporting metrics. Currently, spam contacts must be manually blocked one-by-one through the conversation interface, which is time-consuming and causes spam calls to skew analytics (e.g., response times, missed calls). An automated spam tagging system would save time and provide more accurate reporting by filtering spam contacts out of key metrics.

As a Salesmsg user, I'd like to have the ability to upload/select the hold music my contacts will hear when placed on hold.