💡 Feature Requests

I am looking for data from our account to support a business case for our recent pilot implementing the textbot agent. I want to compare the distribution of conversations with AI agents vs. conversations without AI agents. I suspect that the data should show much more timely engagement due to after-hours responses. I also suspect that the velocity of interactions has dramatically improved, but I need to show evidence in the data of that. Can you help me get to a report or data that will show for different time periods: Time to First Response (TTFR): • Time elapsed from first contact message to first agent response • Critical for lead engagement Average Response Time: • Mean time between contact message and subsequent agent response • Calculate for each contact→agent message pair Response Time Distribution: • Percentiles: 50th, 75th, 90th, 95th percentile response times • Histogram buckets: <1min, 1-5min, 5-15min, 15-60min, 1-4hr, 4-24hr, >24hr

As a User, it would be helpful to have the ability to define business hours for the AI Agent when responding to broadcasts. This would allow the Agent to only reply during specified times (e.g., 9 AM–5 PM local time) and remain inactive outside of those hours.

As a Salesmsg user who uses AI agents, I'd like to have the ability to use AI to do bulk analysis on the content of the conversations that an AI agent has been having with enrolled contacts.

As a Salesmsg user, I would like the phone call that is about to be missed to be forwarded to an AI voice agent so that all phone calls get answered.

Enable a single, centrally managed AI Agent that all franchise accounts can access (with appropriate permissions/scoping)

Currently each person has to set up their own AI agent and the ones set up from an owner or manager are not visible for team members to engage with the contact is this something that can be added on fairly easily?

Add the ability to leverage past message threads as a training/knowledge base when setting up a Salesmsg AI Agent.

As a Salesmsg Textbot user, I'd like to allow the textbot to use the conversations from my Salesmsg account to help build the model, so that the AI bot can use my already on brand style to communicate

I'm noticing our AI agent is making some things up. I would love it if I could simply approve the messages being sent during the "training phase" of the AI agent, and then once it has all. the information to make good responses, I can let it go on its own.

As a user, I want to set up AI Calling Agents that can answer incoming customer calls and hold natural, human-like conversations on my behalf, so I can provide immediate, consistent support or engagement even when I’m unavailable.