M
Major Magpie
As an organization using HubSpot's Salesmsg dialer, we would greatly benefit from having the same in-call activity management features that are available in HubSpot's native dialer. Specifically, we are requesting the Salesmsg dialer experience within HubSpot updated to mirror the HubSpot native dialer’s interface — allowing reps to manage the call record dynamically during the call. This includes:
  • Adding call notes
  • Selecting the call outcome (e.g., connected, voicemail, no answer)
  • Selecting the call type (e.g., sales, support, follow-up)
  • Creating follow-up tasks or reminders and more.
Impact:
Implementing this feature would significantly improve efficiency and user experience for sales teams of all organizations, ensuring timely and accurate data entry without interrupting call workflows.
During Call and Post Call dialer interface pictures attached.
Current Challenge:
Currently, the Salesmsg dialer in HubSpot automatically logs activity only after the call is completed. This workflow is inefficient for our sales team, especially when handling high volumes of calls. Waiting for the activity record to publish before being able to add essential follow-up information like the call type, notes or create a task slows down productivity and increases the chance of missed or incomplete data entry.