Real-Time Agent Presence & Call Status Visibility | Voters

Real-Time Agent Presence & Call Status Visibility

Decisive Stingray

As a Service Team Manager using Salesmsg for inbound call routing, I would like to see real-time agent presence and call status within a shared inbox (e.g., available, offline, on a call).
Specifically, I’d like the ability to:
View which agents are currently online/offline
See when an agent is actively on a call
Understand why a call was not answered (e.g., already on another call vs. unavailable)
Monitor live call distribution within a round robin group
This would help managers make informed decisions, improve accountability, and quickly identify gaps in call coverage.

Created by Hansel Aguilar

Chris Brisson

Thanks for sharing this, Decisive Stingray — super helpful context. Real-time agent presence/call status and visibility into missed-call reasons + round robin distribution makes a lot of sense for managing coverage. I’m going to pass this along to the team to take a closer look, and we’ll follow up if we have any questions or updates.