💡 Feature Requests

Description: As a Salesmsg user, I'd like the ability to receive a scheduled Slack notification (daily or at a custom cadence) listing all conversations that are unread or need a response, so my team doesn't miss leads without having to manually monitor the inbox throughout the day. Business Impact: Teams managing high volumes of conversations need a reliable safety net for catching missed messages. Real-time notifications work well but can be missed. A daily digest sent to a Slack channel gives sales directors a consistent touchpoint to audit response gaps and hold their team accountable — especially critical for speed-to-lead workflows.

Description: As a Salesmsg user, I'd like conversations to only be marked as read for the assigned user when they personally open it. If a non-assigned team member opens the conversation, it should remain unread for the assignee so they don't miss it. Business Impact: In shared inboxes where multiple reps have access, any team member clicking into a conversation marks it as read for everyone — including the assignee. This causes leads to slip through the cracks and forces teams to manually re-mark conversations as unread constantly. For sales teams where speed to lead is critical, this is a real operational problem. This is the second account reporting this exact issue.

It would be fantastic to be able to show HubSpot properties in SalesMsg conditionally, based on a HubSpot property. For example, if the Contact is listed in HubSpot as a Prospect, SalesMsg shows Property A, Property B, and Property C. If the Contact is listed in HubSpot as a Client, SalesMsg shows Property D, Property E, and Property F.

As an account Owner, I would like the ability to block access to emoji usage for my members. Use of emojis will cause our users to burn more credits than intended.

As a Salesmsg user, I would like the ability to edit the text-to-speech content of IVR greeting messages directly. Currently, the system only allows editing the name of a greeting and playing back the existing recording, but the actual text used for text-to-speech cannot be modified. This means that any time a change is needed to the greeting content, a new greeting has to be created from scratch, which is time-consuming and leads to unnecessary clutter. Adding an edit option for the text-to-speech content would significantly improve usability and workflow efficiency

I would like to be able to create business hours that can be pushed to inboxes or have inboxes inherit business hours settings instead of updating business hours for inboxes individually.

Description: As a Salesmsg user, I'd like the ability to see all conversation statuses (open, closed, needs response, unread) simultaneously in a single view or Smart View filter, rather than toggling between each status one at a time. Business Impact: Sales directors and managers auditing their team's conversations currently have to switch between each status individually. This makes it impossible to quickly spot conversations that are incorrectly open, overdue, or need a response. A combined view would dramatically improve team oversight and help managers catch deals slipping through without having to check multiple views.

I would expect the RVM sent via Broadcast to show up as a voicemail or call

As a Salesmsg user, I'd like the notification count on Smart Views to reflect the number of unique contacts with new responses, not the total number of messages received. Current behavior: The main inbox correctly shows the number of conversations with new responses. However, Smart Views display a count that can reflect multiple responses from the same person — making it hard to gauge actual workload at a glance. Expected behavior: If a Smart View shows a count of 7, it should mean 7 different contacts are awaiting a response, not 7 messages from potentially 1 or 2 people. Why it matters: When prioritizing responses, the notification count should reflect how many people need attention, not how many messages came in. The current behavior creates a misleading sense of urgency and makes it harder to triage efficiently.

As a Salesmsg user, we need the ability to send call to another inbox if it is after hours, that way we can add a different IVR with 2 selections. They can either leave a voicemail or be sent to our after hours support. Currently, the IVR functions the same during business hours and non-business hours.