💡 Feature Requests

Please add a comment below with the filters you would like us to add to Smart Views!

you are not keeping state secrets, why do you need to text/email me a code to login on mobile app when i'm using it! the android mobile app should not log out all the time in middle of using the app, and make me re-enter UN & PW and wait for a damn email w/ code. i'm trying to communicate w/ customers, and it wastes 20 extra minutes! this is texting, not financial info. get rig of the auto logout after 2 weeks!

Right now, only the first conversation assigns the assignee based off of contact owner, which is great. That's exactly what I want to happen. My team only uses one number, which is preferred for our customer. We only want them to save one number for their entire journey. When sales closes the deal and retention comes in, I just want the assignee to reflect the new contact owner that is my ideal. I built to work around this with an API, but if that was native, I'd be even happier. The scope on this feature request would be any time a contact owner changes and that customer reaches back out for that new message to go to the new contact owner so that that new contact owner is the new assignee.

As a user I want to be able to add a column called Opt Outs which tells me how many or what percentage of recipients of my broadcast replied STOP to opt out within a day or so of receiving my broadcast SMS.

As a Salesmsg user who receives email notifications, I would like the notification to display the inbox title along with or instead of the phone number, so that I can more quickly recognize the inbox that the notification is from

In the beginning I feel like I didn't have this issue, so I'm not sure why it's occuring now and my CSR is working to help me remedy it. But I'd prefer for my AI Agent to continue having a native conversation with the lead even after it qualifies them. Otherwise, it seems to gather the required information and then just ghosts them completely. Please find a way to add this or fix it.

As a Salesmsg user, I'd like to filter the Performance analytics report by hour based windows, so that I can track my team's response metrics specifically within the workday.

As a user, I'd like a trigger or condition in a workflow so when an MMS only is received, I can send a specific automated text such as "We received your photo" without having to use keywords or values

As a Salesmsg user, I'd like to be able to assign different notification sounds to different inbox types so I can quickly distinguish what kind of message or activity is coming in without looking at my screen. Current behavior: All notifications use the same sound regardless of whether it's the main inbox, a shared coworker inbox, or a marketing inbox. Expected behavior: Users should be able to assign a distinct notification tone per inbox type. Why it matters: Without differentiation, high-volume notifications drown out direct customer conversations that need an immediate response. This directly impacts response time and team workflow, especially for users managing multiple inboxes simultaneously.

I would like an option Roles & Permission configuration to decide if we allow or don't allow a member to close the conversation.