Add a setting within Business Hours that allows users to control how frequently the out-of-business-hours automated response is sent to the same contact.

Currently, if the same contact sends multiple messages outside of business hours, they may receive the automated response multiple times.

It would be helpful to have an option when configuring Business Hours to choose the auto-reply behavior, for example:

Send the response only once per contact during the out-of-business-hours period

Allow multiple responses

Add a configurable cooldown period, such as 1 hour, before the same contact can receive the automated response again