Allow specific workflow messages to send during quiet hours
C
Coquelicot Magpie
As a Salesmsg user sending automated reminders through HubSpot workflows, I'd like the option to let specific messages (like appointment reminders) send during quiet hours, so contacts who book a call early in the morning still get their reminders on time.
Why it matters: When a contact books a call before quiet hours end in their time zone, reminders like "1 hour until your call" and "5 minutes until your call" are held until quiet hours are over. By then the call has already started, so the reminder is useless.
Impact: Missed reminders mean more no-shows on sales and enrollment calls. These are messages the contact asked for by booking, so holding them doesn't serve the purpose of quiet hours.
How often I'd use it: Every time a contact books a call outside our normal sending window. Ideally this would be a per-workflow or per-action toggle, so quiet hours still apply to everything else.
Created by Hansel Aguilar
Chris Brisson
Hey Coquelicot Magpie, thanks for sharing this — super helpful context on the “1 hour” / “5 minute” reminders getting held by quiet hours and then arriving too late. We’re going to take a look at what it would take to support an override (ex: per-workflow or per-action) so quiet hours can still apply to everything else. We’ll dig in on our side and follow up once we have an update.