Auto close IVR "no option selected" calls
J
Judicial Alligator
Auto-close calls that hit the IVR, but the caller hangs up before selecting an option or does not select an option. I don't need these clogging up the conversation view.
Chris Brisson
Hello Judicial Alligator! I have a few more questions for you:
- What specific criteria should be used to determine when a call should be auto-closed?
- How would you like to be notified or informed about calls that are auto-closed?
- Are there any exceptions or specific scenarios where calls should not be auto-closed even if no option is selected?