Auto-close setting for IVR calls with no key pressed
Q
Quince Frog
As a Salesmsg user, I'd like for there to be a setting that allows open conversations for inbound IVR calls where no key is pressed to be automatically closed
Created by Jordan Shuey
Chris Brisson
Great to hear your perspective, Quince Frog! Following up on this:
- What is the typical duration after which you would like the IVR call to be automatically closed if no key is pressed?
- Would you like to receive a notification or report when an IVR call is automatically closed due to no key press?
- Are there specific scenarios or exceptions where you would not want the IVR call to be automatically closed?