Business Hours Restrictions
Q
Quicksand Puffin
As a SalesMsg user, I'd like the platform to allow me to set business hours restrictions at the account level, so that SMS messages cannot be sent outside of designated time windows (e.g., 8 AM - 8 PM in the recipient's time zone). This would prevent accidental early morning or late-night messages that could upset recipients and potentially violate compliance regulations.
Use Case:
We have multiple team members sending messages and running workflows. Without account-level controls, there's risk of messages being sent at inappropriate times (e.g., 6:47 AM), which damages our reputation and may violate SMS compliance rules. An account-level setting would ensure all outbound messages respect business hours regardless of when a workflow triggers or when a user manually sends.
Desired Functionality:
Set allowed sending hours at the account level (e.g., 8 AM - 8 PM)
Respect recipient's time zone
Queue messages sent outside business hours for delivery at the next available time
Apply to both manual sends and automated workflows
Created by Hansel Aguilar
Chris Brisson
Hey Quicksand Puffin — thanks for sharing this, super helpful context. Totally get the concern here with multiple teammates + workflows and wanting an account-level “guardrail” so messages don’t go out too early/late (especially with recipient time zones and compliance in mind). We’re going to take a look at what it would take to support account-wide business hours (including queuing outside the window) and we’ll follow up once we have an update.