Call distribution for transferred calls
S
Shamrock Caterpillar
As a Salesmsg user, I'd like for live calls that are transferred to another inbox to observe the call distribution settings of the destination inbox, so that instead of the inbox's ring group being notified of the transferred call, the transferred call can be routed according to the round robin call distribution settings of the destination inbox.
Created by Jordan Shuey
Chris Brisson
Hey Shamrock Caterpillar — thanks for the feedback here, this is super helpful. We’re going to take a look at having transferred live calls follow the destination inbox’s call distribution settings (e.g., round robin) instead of notifying the ring group, and we’ll follow up once we have more info.