Call Routing Schedule For Different Reps
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Sharp Trout
Want to be able to set a smart flow not just based on "Business hours" but based on different business hours for different reps. We have folks in different time zones, and they need different business hour schedules.
Chris Brisson
Hey Sharp Trout — thanks for the feedback, this is super helpful. Just to make sure we’re thinking about this the right way: are you looking to have Smart Flow route calls based on each rep’s own business hours (per time zone), rather than the single global “Business hours” setting? If you can share a quick example of your rep schedules/time zones, that’d help us a ton as we look into it.