Caller ID Tag for Forwarded Calls
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Ochre Hoverfly
Add an option to automatically tag or label forwarded calls with a custom caller ID name (e.g., “Sales Agent” or “Forwarded Call”) so users can easily identify calls that were routed through the CRM, helping avoid confusion and unnecessary credit usage.
Created by David Zamora
R
Reduced Opossum
I will try your Call Whisper feature for Call Forwarding. For our purposes, when a call is forwarded, it would be simpler to have an option for the caller ID to show the phone number that forwarded the call (i.e., the SalesMsg number) rather than the number who originated the call.
Chris Brisson
Great to hear your perspective, Ochre Hoverfly! Following up on this:
- What specific information would you like to see in the caller ID tag for forwarded calls?
- How frequently do you expect to use this feature for forwarded calls?
- Are there any specific scenarios or use cases where this feature would be particularly beneficial?