Conversation assignment by first reply
As a Salesmsg Organization Owner/manager, I'd like a way to set up my inbox so all conversations are "unassigned" until the first user responds. Once a response is sent, I want that conversation assigned to the user who sent the message. So that I could more deeply automate Conversation assignment.
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From your Inbox settings, you can set new conversations as "Unassigned" and when the user replies, it'll automatically be assigned to them.