Custom Chat Widget
V
Venetian red Jay
As a Salesmsg user, I want to customize which fields are used in my chat widget (i.e First name, last name, email, number, etc), so that I can make sure I only collect the information I actually use.
Created by David Stupek
Canny AI
Merged in a post:
Website Chat Widget
R
Representative Pinniped
Currently, the chat widget fields asks for only a name. Not first and last, so when patients input a first and last name in the field, what populates on their contact is that "Jane Doe" is the first name, and there is no last name, so we're having to go in and manually change each one that comes from the chat widget.
R
Representative Pinniped
Additionally, it would be super useful to have the option to auto-tag contacts with a designated tag to denote they've texted from the web chat widget.
R
Representative Pinniped
Removing displayed phone number from the bottom of the chat widget. People are texting us without filling out the form, so we have zero demographic info
R
Representative Pinniped
Additionally, It would be so helpful to make certain fields required. specifically because we're integrated with active campaign and email addresses are the core identifier for contacts, we must have email on file.