Delay or Don't Send Automated Message if Conversation Active
R
Representative Piranha
We run into this issue pretty frequently, where we have a number of automations lined up to make sure people stay engaged. Quite often, though, these messages will be sent out even as we are actively talking with someone, which makes the conversation a little awkward and disruptive. We'd love the ability to say "delay this message until there has been no engagement for 1 hour" or something like that.
Chris Brisson
Representative Piranha Similar to the "Stop on Reply" with a scheduled message?
R
Representative Piranha
Chris Brisson: somewhat similar, but not really. The scenario usually goes like this:
- Automation initiated with a 48 hour delay
- Intermittent conversation happens in between
- Sometimes actively chatting at that 48 hour mark
If there is an active conversation happening, we don't want the message to send. If there isn't an active conversation happening, we do want the message to send, even if there have been messages exchanged recently