Delayed messaging on Salesmsg desktop platform
D
Decisive Haddock
Hello I am not getting messages from my Pros on the Salesmsg platform but it is coming in on my phone app. Can you please advise? Thanks!
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Chris Brisson
@Decisive Haddock Thanks for reaching out — happy to help. A couple quick questions so we can narrow this down: about how long is the delay on desktop (minutes vs hours), and do the messages eventually show up there at all? Is it happening across all conversations/inboxes on desktop or only with certain contacts (like your Pros) / a specific inbox or number? And when did you first notice this — did it start today or has it been going on for a bit?