Download inbound and outbound logs
L
Lively Crawdad
As an administrator, I want to do my own independent analytics on our call and SMS logs for performance evaluations. I do
not
need SMS content, but I would appreciate time stamps, direction, comm method, user (important for filtering by team member), # credits used, and any other metadata that can be available for download would be excellent. This is important as intelligent businesses typically operate on a set of performance metrics by which we measure inputs to drive desirable outputs. With the current state of analytics, I can't filter for business hours, and I can't filter for user. So the current state of Salesmsg-provided analytics are useless to me.
Chris Brisson
Hey Lively Crawdad — thanks for the detailed feedback here, this is super helpful. Totally hear you on needing downloadable inbound/outbound call + SMS logs (timestamps, direction, method, user, credits used, etc.) so you can run your own analytics, especially since the current filters (business hours / user) aren’t getting you what you need. We’re going to take a look on our side and follow up soon.
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Lively Crawdad
Chris Brisson I see that analytics tab now has ability to drill down by 'seat' which is helpful, but without any other features the few charts provided are not really helpful. We want to stream custom analytics against our own metrics per seat to a custom dash that our team uses. Doing so requires ability to grab raw sms and call logs + metadata.