Download inbound and outbound logs
L
Lively Crawdad
As an administrator, I want to do my own independent analytics on our call and SMS logs for performance evaluations. I do
not
need SMS content, but I would appreciate time stamps, direction, comm method, user (important for filtering by team member), # credits used, and any other metadata that can be available for download would be excellent. This is important as intelligent businesses typically operate on a set of performance metrics by which we measure inputs to drive desirable outputs. With the current state of analytics, I can't filter for business hours, and I can't filter for user. So the current state of Salesmsg-provided analytics are useless to me.
Chris Brisson
Hey Lively Crawdad — thanks for the detailed feedback here, this is super helpful. Totally hear you on needing downloadable inbound/outbound call + SMS logs (timestamps, direction, method, user, credits used, etc.) so you can run your own analytics, especially since the current filters (business hours / user) aren’t getting you what you need. We’re going to take a look on our side and follow up soon.