Facing Error While Linking Contacts
B
Brass Bird
From some days we are trying to link the contacts which are showing in unlinked portion of Contacts Cleanup, while when we link that contact it says contact already linked and that contact remains in unlinked cotact portion. Kindly check it up or suggest a method to resolve this.
Thank You!!
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Chris Brisson
Thanks for posting this, Brass Bird — that definitely sounds frustrating. A couple quick questions so we can narrow it down: when you get the “contact already linked” message, do you actually see that contact linked somewhere else (maybe under a different record), or does it still look totally unlinked everywhere you check? Is it happening for every contact in the Unlinked list, or only certain ones (and if it’s only some, do they have anything in common like the same phone number/email or multiple possible matches)? And just to confirm the expected behavior on your end: after you link it, should it disappear from the Unlinked tab right away and show as linked under a specific source/integration (like HubSpot)?