Failed Messages Analytics Breakdown
E
Eggshell Penguin
A customer requested the ability to see the details of failed message sends while reviewing contacts and segments, in the same way that they can currently see 'Message Status' or 'Opt-In Source'. This would make it much easier to see the reason for failed message sends (i.e. Carrier Violation, Unreachable Destination, Landline, etc. and take corrective action
Created by Jordan Shuey
Canny AI
Merged in a post:
Include Error Code with Message Status in Contacts Filter
E
Eggshell Penguin
As a Salesmsg user, I'd like the ability to filter my Contacts by Message Status and Error code. This will allow me to easily review and opt out based on reason - rather than having to view each contact with a "Failed" message status.
Canny AI
Merged in a post:
View List of Undelivered Messages in Analytics
B
Bottom Canid
I'd to be able to click into the "Error Rate", "Spam Rate", and "Opted-out" metrics and view a list of the flagged messages (think Hubspot Reports). If possible, I'd like to see a breakdown of the error codes, possible reasons for spam, etc by user.
Canny AI
Merged in a post:
More Granular Message Data in Analytics
W
Wheat Sturgeon
As a Salesmsg user, I would like to see a breakdown of all the messages that went outbound/inbound on a given date and see their status (delivered / not delivered / error codes).
I'd like to be able to see it on a contact by contact basis underneath the current charts on each of the Analytics pages.