Feedback on limitation
N
Nougat Marten
Feature request: Expose the true final call outcome (Answered / Missed / No Answer / Voicemail) and the Source field (voicemail drop / ringless) — currently visible only in the Call History table — in (1) the HubSpot call sync, so the call engagement's outcome reflects the real result instead of mapping voicemail pickups to "Connected", and (2) external webhook payloads for outgoing-call events. Use case: trigger an automated HubSpot follow-up text within 1–2 minutes of a no-answer/voicemail call — impossible today because the distinguishing data isn't exposed outside your UI.
Chris Brisson
Hey Nougat Marten — thanks for flagging this, super helpful context. Totally get the issue here: if the final outcome/source (Answered / Missed / No Answer / Voicemail + voicemail drop vs ringless) is only visible in Call History and not exposed via HubSpot call sync or outgoing-call webhooks, it makes that 1–2 minute follow-up automation basically impossible. I’m going to get this in front of the team to review and we’ll follow up once we have next steps.