Global Cancel On Response Setting for scheduled messages
T
Thorough Weasel
Currently, the "Cancel on Response" option for scheduled messages must be toggled on individually each time a message is scheduled. It would be very helpful to have a global setting either at the organization or user level that enables "Cancel on Response" by default for all scheduled messages. This would save time, reduce the risk of sending unnecessary follow-ups after a contact has already replied, and better align with common use cases where this behavior is almost always desired.
Chris Brisson
Hey Thorough Weasel — thanks for sharing this, super helpful. Totally get the use case here (and the risk of follow-ups going out after someone’s already replied). I’m going to pass this along to the team to review a global default for “Cancel on Response” at the org/user level, and we’ll follow up once we’ve got more info.