Hubspot: Custom Channels: automatically assign ticket to mapped user
B
Bottom Canid
As a Salesmsg and Hubspot custom channels user, I'd like to have the ability to automatically assign Hubspot tickets within custom channel conversations to the mapped Salesmsg user that's participating in the conversation.
Created by Jordan Shuey
Chris Brisson
Great to hear your perspective, Bottom Canid! Following up on this:
- How frequently do you anticipate using the automatic ticket assignment feature in your workflow?
- Are there specific criteria or conditions under which the automatic assignment should or should not occur?
- Would you need any notifications or alerts when a ticket is automatically assigned to a user?