HubSpot Ticket Creation From Voicemail
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Probable Clownfish
I don't know if the connection is just currently broken or if this is truly a feature request, but right now when a customer calls in "for the first time" and selects our IVR option to leave a voicemail, a ticket is not created in HubSpot's Helpdesk. I would like a ticket to be created with a voicemail link just like the links that already come through if someone calls back and leaves a voicemail, please.
I have the channels connected and have created a backup flow to send an automated text that does open a ticket, but then my team has to find the information in SalesMSG instead of being provided with a convenient voicemail link that is usually populated.
Chris Brisson
Hey Probable Clownfish — thanks for flagging this. Just to make sure we’re on the same page: you’re seeing HubSpot create the Helpdesk ticket + voicemail link when someone calls back and leaves a voicemail, but on a first-time caller leaving a voicemail via your IVR, no HubSpot ticket gets created at all — even though your channels are connected. Appreciate the extra context about the backup flow too. We’ll dig into whether this is a broken connection vs. a missing behavior and follow up once we have more info.