Inbound 30009 Error notification
C
Cuddly Swordtail
As a salesmessage user, I am missing text messages from my customers due to inbound missing message segment errors. This error means that no messages appearing in the Salesmessage Interface for us and our customer aren't aware that their messages aren't being delivered. Right now the only way to check for this error is through Twilio, however I don't have access to Twilio and it's very reactive. Twilio also doesn't allow for email notification for inbound error 30009.
Created by James Ma
Chris Brisson
Thanks for flagging this, Cuddly Swordtail — totally understand how serious it is if inbound texts are getting dropped without anyone realizing. Appreciate the detailed context around Twilio error 30009 and not having access to Twilio for monitoring. We’re going to take a look at what we can do on our side to surface/notify on these inbound segment errors in Salesmessage, and we’ll follow up once we have more info.