@Mantis Marsupial Thanks for posting this — totally get how that would get confusing fast. Quick couple questions so we understand what you mean by “internal threads”: are you using them as team-only notes / teammate-to-teammate replies, or something else in your workflow? And when there are multiple threads in the same conversation, when you hit reply are you expecting it to stay grouped under that same thread (vs creating a new box)? If you can share one specific example of where it gets hard to tell which response belongs to which thread (what happened vs what you expected), that’d help a ton.