IVR Call Flow — Route to Teams, Not Just Individual Users
C
Cheerful Bass
As a Salesmsg user, when setting up a Call Flow (IVR), I want to be able to route calls to a defined Team (e.g. Patient Support, Billing, Care Navigation) rather than having to manually select individual users. Right now, simultaneous ring requires hand-picking each member. Since Teams already exist in Salesmsg, they should be selectable directly within the IVR call flow routing step — the same way you'd assign an inbox to a team.
Created by Hansel Aguilar
Chris Brisson
Hi Cheerful Bass — thanks for sharing this, super helpful. Totally hear you on wanting to route an IVR step to an existing Team (like Patient Support/Billing) instead of having to manually pick each user for simultaneous ring. We’re going to take a look at what it would take to make Teams selectable directly in the call flow routing step (similar to assigning an inbox), and we’ll follow up once we have more info.