IVR for Voice Calling
complete
Alex Molloy
As a Salesmsg user, I would like the Voice Calling feature to include an IVR function so that our team can route calls to different members.
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complete
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Minimal Ptarmigan
Will this IVR feature allow me to transfer calls to another "user/member" on the account. For example: So that my receptionist can say to a client calling in "Let me transfer you to your sales rep"?
Tawheed Al-towaitee
Minimal Ptarmigan: that would be part of the Call Transfer feature. I added you as an up voter on the feature request :)
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Minimal Ptarmigan
I am so excited this is in progress. I can't wait to use sales message for our internal phone system! woot! woot! Do we have any ETA for this rollout?
Chris Brisson
Minimal Ptarmigan: most likely July sometime. 🔥
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Minimal Ptarmigan
Chris Brisson: YES!!!!! I can't tell you how happy this make me.
G
Gold Ox
in progress
Chris Brisson
Merged in a post:
Phone tree capability for inbound calls
Jordan Shuey
A customer requested a phone tree capability for inbound calls. So for instance, a contact calling one of their Salesmsg numbers can press 1 if they're an existing customer, press 2 if they want to talk to sales etc...
C
Coastal Bobolink
- Call menu
- Call routing
- Simulcall
- Whisper message
- Hold music