Mask option for phone calls when getting private information
G
Gunmetal Lion
When getting payment information over the phone and being able to pause or mask the call recording during that time.
Chris Brisson
Great to hear your perspective, Gunmetal Lion! I have a few more questions for you:
- What specific scenarios or use cases do you envision needing the call recording pause or mask feature?
- How frequently do you anticipate using the pause or mask feature during calls?
- Are there any specific compliance or security standards that this feature should adhere to?
G
Gunmetal Lion
Chris Brisson,
- Using the pause or mask feature during scenarios where sensitive personal or financial information is shared, such as:
-Collecting credit card or banking details
- The feature would likely be used regularly, mostly with calls handling billing
- Data retention