Member contacted x amount of contacts report
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Harlequin Ptarmigan
A user requested an analytics option to see how many contacts a user has interacted with on a given day, since this isn't properly captured by the messages or conversations report. The user wants to be able to see something that can answer the question "how many contacts did [member] communicate with today?"
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Harlequin Ptarmigan
Additional context from the requesting user: Pretty simple really, we want to know how many clients each of our employees speaks to daily to gauge performance (# of contacts spoken with is a KPI). We have been using messages analytics for this benchmark but recently, they've started breaking simple text into multiple text and having long conversations with clients to skew their numbers making it look like they're over performing but they're not, they're just getting more messages out and in return costing us more money. So we would like to know How many individual people that member talked to on any given day.