Memebers unable to close conversation
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Dual Cuckoo
I would like an option Roles & Permission configuration to decide if we allow or don't allow a member to close the conversation.
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Chris Brisson
Dual Cuckoo Thanks for the feedback — super helpful. Just to make sure I’m tracking: you’re looking for a Roles & Permissions setting that lets you control whether a Member can close a conversation (allow vs. block), correct? If you can share which roles you’re using today and where you’re seeing Members close conversations, that’ll help us dig in. We’ll take a look on our side as well.
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Dual Cuckoo
Chris Brisson We would like to stop members from closing conversations. On our case, Managers are the only ones allowed to do it at their own judgement but the system doesn't have any options to do that and sometimes members will do it.