Misleading titles reflected when calling
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Juniper Peacock
My sales reps say their prospects see "car shop" title reflected when they're calling or other irrelevant titles assigned to their phone numbers. Why? And can we assign our college's name to be reflected when reps are calling?
Chris Brisson
Thanks for posting, Juniper Peacock! Quick couple questions so we can narrow this down: when prospects are seeing “car shop” (or other names), where exactly is it showing up — on the incoming call screen/caller ID, in voicemail, or somewhere else? Also, is this happening across all reps/numbers or only certain phone numbers, and does it seem to depend on the recipient/carrier (i.e. most prospects vs only some)? And for what you’re trying to do, are you looking to have your college’s name display on every outbound call for all reps, or only for specific numbers/teams?
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Juniper Peacock
Chris Brisson irrelevant is the caller ID, it happens across all of the three sales reps with some recepients, not all. We would like to have our caller ID to be the name of the college for all our sales reps