Multi-Layer IVR Call Tree Routing
G
Gainsboro Dinosaur
As a SaleMsg admin, I want to be able to set up multiple layers of IVR, rather than just at the top of the call. Existing IVR is great, but this is the one capability holding us back from consolidating two platforms fully into SalesMsg. Routing for a specific department at the top (i.e. "press 1 for sales", then "press 1 for person A, 2 for person B", etc.)
Chris Brisson
Hey Gainsboro Dinosaur — thanks for sharing this, super helpful context. Totally hear you on needing multi-layer IVR (e.g., “press 1 for Sales” → then “press 1 for Person A / 2 for Person B”) to fully consolidate platforms. I’m going to pass this along to the team to review and we’ll follow up once we’ve got more info.