Phone Calls Randomly not Coming Through
E
External Tiger
Hey Salesmsg team! We've been having a problem lately with some phone calls not coming through for everyone on our staff. It feels random. This is happening even with "set as away" turned off.
Slightly unrelated, but we've also noticed a pattern on mobile when the call tab pops up at the top of the screen, hitting the answer button will sometimes cancel the phone call and we've had to call the number back. This is not a problem if we open up the actually call screen before hitting answer.
Chris Brisson
Great to hear your perspective, External Tiger! I have a few more questions for you:
- Can you provide specific examples or times when the phone calls did not come through?
- Have you noticed any patterns or common factors when the call tab issue occurs on mobile?
- Are there specific devices or operating systems where these issues are more frequent?