Resolve / Mark as Handled for Missed Calls and Voicemails
C
Cheerful Bass
As a Salesmsg user, I want to be able to mark a missed call or voicemail as resolved or handled directly from the call log. Right now there's no way to track whether a missed call or voicemail has been addressed, which makes it hard to manage follow-up accountability across a team. This should work similarly to how Aircall handles it — a manual resolve action, and ideally an auto-resolve when a call back is made
Created by Hansel Aguilar
Chris Brisson
Hello Cheerful Bass — thanks for sharing this, super helpful context (and the Aircall example makes total sense). We don’t currently have a “resolved/handled” action for missed calls or voicemails in the call log, but we’re going to take a look at what it would take (including an optional auto-resolve after a callback) and follow up once we have more info.