Ringout - for outbound calls: where you can dial from the PC and it will automatically call your salesmsg app on your cellphone and/or cellphone app and you can press 1 to start the outbound call. This typically helps increase call quality bc if internet/wifi is spotty it will fail over to your cellphone data. By allowing me to dial from the computer vs the cellphone app I am able to dial quicker. I am more familiar with RingCentral - I believe the feature is called Ringout. Let me know if you have any questions.
PS - I really like CJ, he has been very helpful. You should give him a raise.