Saved Reply / Saved Reply Sorted By Phone Number or Inbox
B
Binding Dolphin
Having the ability to break down saved replies by the phone number inbox or user would be a great option to add on all the saved replies should not always be visible to everyone and each number has different saved replies that should only be visible to that number or inbox
Chris Brisson
Thank you for posting, Binding Dolphin! I have a few more questions for you:
- How frequently do you need to use saved replies specific to a phone number or inbox?
- Can you provide examples of scenarios where having saved replies sorted by phone number or inbox would be beneficial?
- Are there any specific features or functionalities you would like to see in the saved replies sorting option?
B
Binding Dolphin
Chris Brisson thank you so much for getting back to me!
1.) Saved replies are a critical function of my business and used in all inboxes and for speficic phone numbers
2.) Share Options Similar to OP would be GREAT to get integrated
- Share Options are able to be toggles on or off based on the following
a.) Everyone
b.) Based on a "Specific Phone Number" or "Inbox"
c.) Based on a "Group" Within the organization
- this would be considered "Teams" within SalesMSG
d.) Based on Inviting a Member
3.) The sorting options between newest oldest and alphabetically are all functioning as needed the share option is the most important piece missing right now as i am adding in new new members different departments etc.
4.) Editing options for the templates should be enabled for those that are managers within a certain inbox so the original creator of the template is not the only one that can edit the saved response