Separate IVRs for business hours and after hours
S
Superior Landfowl
As a Salesmsg user, we need the ability to send call to another inbox if it is after hours, that way we can add a different IVR with 2 selections. They can either leave a voicemail or be sent to our after hours support. Currently, the IVR functions the same during business hours and non-business hours.
Created by Emily Oddo
Chris Brisson
Hey Superior Landfowl — thanks for sharing this, super helpful context. I see what you’re trying to do with routing calls to a different inbox after hours so you can run a separate IVR (voicemail vs after-hours support). I’m going to flag this for the team to take a look at and we’ll follow up once we’ve got more info.