Set to Unassigned When Conversation is Closed
S
Safflower Horse
I'd like the ability to unassign conversation owner once a text is closed.
Created by Chris Brisson
S
Solid Puffin
This way it can be used more as a ticketing system!
S
Solid Puffin
We have a team of almost 30 that use it currently with a decent volume of incoming requests. Incoming conversations that are new should show as unassigned so that an available agent can grab it.