Shared Inbox - Away Status
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Thoughtless Moth
As a shared inbox member, I'd like to be able to set a status of 'Away' or 'offline' when I am out of the office to bypass the round robin assignment to ensure customer conversations are assigned to 'Active' members on that inbox.
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Selected Constrictor
This feature is needed by our team to better assist customers as they come in.
Chris Brisson
Merged in a post:
'Away' Status - Autoreply
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Thoughtless Moth
Similarly to the shared inbox member 'away' status, if I am the owner of an inbox, I'd like to be able to set an 'away' status and an auto-reply text message, just like business hours.