Show dialed inbox/number on mobile ringing screen before answering
E
Easy Butterfly
As a SalesMsg user, I would like that on mobile, when a call comes in, the initial ringing screen doesn't show which number/inbox was dialed, that information only appears after the call is answered, on the in-app call screen.
This is a problem for teams where multiple users share access to several inboxes. When a call rings simultaneously across everyone with access, team members can't tell which number was called before picking up, so they don't know whether they're the right person to answer or should let someone else take it.
Created by David Zamora
Alex Molloy
Merged in a post:
Show What Phone Number is Receiving the Call
N
Neon blue Koala
As a Salesmsg user that uses the Calling Features Robustly, I would like the UI to show which one of the numbers is receiving the call.
Alex Molloy
Merged in a post:
Mobile: Display name of inbox being called when receiving an inbound call
U
Utrecht blue Alpaca
As a user of the Salesmsg mobile app, when receiving inbound calls I would like for the mobile app to display the name of the specific inbox that the call is coming in to. Since I'm a member of multiple inboxes on my account, having the name of the inbox receiving the call be visible at a glance would give me helpful context regarding what the contact will want to discuss.
Alex Molloy
Merged in a post:
Show dialed inbox/number on mobile ringing screen before answering
E
Easy Butterfly
As a SalesMsg user, I would like that on mobile, when a call comes in, the initial ringing screen doesn't show which number/inbox was dialed, that information only appears after the call is answered, on the in-app call screen.
This is a problem for teams where multiple users share access to several inboxes. When a call rings simultaneously across everyone with access, team members can't tell which number was called before picking up, so they don't know whether they're the right person to answer or should let someone else take it.
Chris Brisson
Hey Easy Butterfly — thanks for flagging this. Totally get the issue when multiple people share several inboxes and the ringing screen doesn’t show which number/inbox was dialed until after you answer. Appreciate the detailed context here — we’re going to take a look on our side and follow up once we have more info.
Chris Brisson
Hey Easy Butterfly — thanks for calling this out. Totally get how not seeing which inbox/number was dialed until after you answer can be a problem when multiple teammates share several inboxes. I’m going to pass this along to the team so we can look into showing the dialed inbox/number on the initial ringing screen, and we’ll follow up once we have more info.