Smart View Notification Count — Show Unique Contacts, Not Total Messages
C
Cooperative Bobolink
As a Salesmsg user, I'd like the notification count on Smart Views to reflect the number of unique contacts with new responses, not the total number of messages received.
Current behavior:
The main inbox correctly shows the number of conversations with new responses. However, Smart Views display a count that can reflect multiple responses from the same person — making it hard to gauge actual workload at a glance.
Expected behavior:
If a Smart View shows a count of 7, it should mean 7 different contacts are awaiting a response, not 7 messages from potentially 1 or 2 people.
Why it matters:
When prioritizing responses, the notification count should reflect how many people need attention, not how many messages came in. The current behavior creates a misleading sense of urgency and makes it harder to triage efficiently.
Created by Hansel Aguilar
Chris Brisson
Hey Cooperative Bobolink — thanks for flagging this, and totally hear you on why that Smart View count is misleading. Really helpful feedback. I’m going to get this in front of the team so we can take a look at having Smart Views reflect unique contacts with unread/new responses (vs total messages), and we’ll follow up once we have more info.