Stop Triggered SMS if outside of Business Hours
S
Sore Earwig
It would be nice if Triggered Text messages would be held in a que to be sent at a later date or not sent at all if it is triggered outside of business hours The ability to turn this feature on or off would be great as well.
U
Uninterested Earwig
This is generally a feature built into the CRM.
Chris Brisson
Sore Earwig have you tried creating the window from Activecampaign?
S
Sore Earwig
Chris Brisson: Yes we do this in ActiveCampaign for the most part. ActiveCampaign doesn't have provisions for Holidays or Vacations. The Issue with doing it in ActiveCampaign is if I have a hold for example of 3 days in an automation and need to turn that Automation off for a week to go on vacation. The second I turn that Automation back on anyone still sitting in a wait will trigger and send all at once. Multiply that over an entire ActiveCampaign system and you could have hundreds of text messages simply trigger and go out. Then all those clients would be on the same timing for triggers from there on out. So ActiveCampaign doesn't handle turning automation off very well when it comes to waiting times. The other thing ActiveCampaign doesn't do well when it comes to waiting times is You need to put on in every place you need a wait. There is no central location that can be edited. So if you want to change your business hours in ActiveCampaign you will need to do that for every waiting period you have. I can record a video to better explain if it would help?
Chris Brisson
Sore Earwig Sure send it to my email.