Transfer and Conference from Chrome Extension
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Dandelion Hare
I would like the ability to transfer a call or add a number for a conference call from the Chrome Extension.
Chris Brisson
Hiya Dandelion Hare, thanks for this post! I have a few more questions for you:
- What specific features or functionalities would you like to see in the call transfer and conference call options?
- How frequently do you anticipate using the call transfer and conference call features from the Chrome Extension?
- Are there any specific scenarios or use cases where you would find these features particularly beneficial?
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Dandelion Hare
Chris Brisson
- The features as they are in your platform are fine, just applied to the extension.
- Daily. We do most of our calling from the extension as we use the click to dial option from our CRM. On calls I know we will need to transfer/conference I will not use the extension, but if I am on the extension and unexpectantly need to, it adds a break in our customer service to not be able to make the transfer/conference.
- When we have to transfer/conference to an external customer service team for one of our partners, having the ability to do so from the extension prevents the break in our customer service of having to have a second, separate phone call just for the transfer/conference.