Description: As a Salesmsg user, I'd like the ability to see all conversation statuses (open, closed, needs response, unread) simultaneously in a single view or Smart View filter, rather than toggling between each status one at a time.
Business Impact: Sales directors and managers auditing their team's conversations currently have to switch between each status individually. This makes it impossible to quickly spot conversations that are incorrectly open, overdue, or need a response. A combined view would dramatically improve team oversight and help managers catch deals slipping through without having to check multiple views.
Created by Hansel Aguilar